Account Deletion Agreement

Here you can learn about the account deletion agreement you need to know when deleting your Vocu account

Before submitting your Vocu account deletion request, you should read and comply with the "Vocu Account Deletion Agreement" (hereinafter referred to as: this Agreement). If you have any questions about the terms of this Agreement, please consult Vocarea. In this Agreement, whether "Vocarea" or "Vocu" (and related similar names), may be used to refer to HONGKONG VOCAREA TECHNOLOGY LIMITED and Vocu-related services provided by HONGKONG VOCAREA TECHNOLOGY LIMITED, depending on the context.

Important Notice

1. Unless you have fully read, completely understood, and accepted all terms of this Agreement, please do not initiate the Vocu account deletion process or operation. By clicking "Agree" or "Next", or by starting any account deletion process or operation, or by expressing acceptance of this Agreement in any other express or implied manner, you are deemed to have read and agreed to sign this Agreement. This Agreement shall have legal effect between you and Vocarea and become a legally binding document for both parties. Please be sure to carefully read and fully understand the content of each clause, especially clauses that exempt or limit Vocarea's liability, clauses that restrict your rights, clauses that stipulate dispute resolution methods and judicial jurisdiction (such as relevant provisions in Article 4), etc.

2. Before you agree to and accept this Agreement, you should have already agreed to and accepted the Vocu Service Agreement and registered a Vocu account.

3. Vocu account deletion operation is an irreversible operation. At the same time, after account deletion, you will no longer be able to log in to the corresponding account to use related services. Except for relevant information or data that Vocarea should retain in accordance with relevant legal provisions, all information, data, etc. stored and used under your deleted account will be permanently deleted. Please be cautious when performing account deletion operations.

4. If there are still unused benefits under your Vocu account, such as unused vouchers, balances, purchased but not yet fully used Vocu services, etc. (hereinafter collectively referred to as: unused benefits), please handle all the above unused benefits first before submitting a deletion request. If you initiate the corresponding account deletion process when there are still unused benefits under the account you are preparing to delete, it will be deemed that you voluntarily give up the corresponding benefits, and the corresponding unused benefits will become invalid or unusable after you initiate the deletion process.

5. Since account deletion will produce various consequences as shown in this Agreement and may damage your rights and interests and cause you losses, please carefully read this Agreement and fully evaluate the corresponding consequences before performing account deletion related operations. At the same time, it is recommended that you make adequate preparations in advance according to your needs before submitting an account deletion request. For various data or information that you store and use in Vocu services due to using Vocu services, please complete the migration and backup or other operations of the corresponding data and information before submitting a deletion request. You should bear any consequences or losses caused to you by account deletion.

6. Account deletion does not mean that all account behaviors and related responsibilities before the account deletion are exempted or reduced. After account deletion, you still need to bear full responsibility for all behaviors and matters under the account before you deleted the account.

7. If you registered your Vocu account with other accounts such as Google, WeChat, QQ, WeChat Official Account, etc., the deletion of your Vocu account will not affect your use of other corresponding services based on other accounts.

I. About This Agreement

1.1 This Agreement is the agreed terms reached between the legal holder of a Vocu account ("You") and Vocarea regarding the Vocu account you registered according to the Vocu Service Agreement before deletion.

1.2 After you submit an account deletion request to Vocarea, Vocarea will conduct corresponding verification of you and your account's relevant circumstances. Only when verification confirms that you meet the account deletion conditions can your Vocu account be successfully deleted.

II. Account Deletion Process

2.1 "Account deletion" under this Agreement refers to operations initiated by you actively, aimed at deleting your Vocu account and terminating all related services you use under it, existing contracts and other relationships, and completely closing the specific Vocu account you originally registered and legally held.

2.2 Account deletion is an irreversible operation. From the time you formally submit the application, Vocarea will verify the relevant circumstances of your account. If the verification passes, the account will be deleted.

2.3 If you need to delete your Vocu service account, your account must simultaneously meet the following conditions:

(1) No incomplete orders or services in the account;

(2) No incomplete complaints or reports filed by or against the account;

(3) No unused benefits in the account (if you initiate the corresponding account deletion process when there are still unused benefits under the account you are preparing to delete, it will be deemed that you voluntarily give up the corresponding benefits, and the corresponding unused benefits will become invalid or unusable after you initiate the deletion process);

(4) You have no outstanding or unpaid amounts;

(5) The binding relationships or external authorizations between your account and other third-party network applications (such as websites, APPs) or other accounts have been released, or you can confirm that not releasing such binding relationships or not withdrawing such external authorizations will not cause any adverse effects to yourself or any third party;

(6) All users under your account (including collaborators, sub-users, message recipients) and API keys, etc., have been completely deleted;

(7) All data and information that you have rights to under your Vocu account have been migrated and properly backed up, or you completely give up the right to retain and retrieve such data;

(8) Your submission of the account deletion request is not for the purpose of avoiding ongoing or impending complaints, disputes, litigation, or evading supervision by competent authorities, or circumventing relevant provisions of laws and regulations, or other bad intentions;

(9) The account does not have other circumstances where obligations that should be fulfilled according to legal requirements have not yet been fulfilled;

(10) Other matters that may affect your rights and interests have been properly handled.

During the verification process, if Vocarea finds that your account cannot simultaneously meet the above conditions, your account deletion request will be rejected. If you wish to continue with the deletion, you need to handle the relevant matters according to the rejection reasons and then re-initiate the account deletion request.

2.4 During the account deletion period, if Vocarea discovers that your Vocu account involves disputes or conflicts, including but not limited to the possibility of complaints, litigation, arbitration, or government supervision, or if such matters have already occurred, Vocarea has the right to unilaterally terminate your account deletion request without obtaining your separate consent.

III. Consequences of Account Deletion

3.1 You acknowledge and agree that after the account completes the deletion process, the following consequences will be produced, including but not limited to:

3.1.1 Your original Vocu account will be reclaimed by Vocarea, and you have no right to use the original Vocu account anymore. You will no longer be able to log in to the Vocu website with that account, authorize Vocarea to access third-party network services, or use any Vocu services, etc.;

3.1.2 You will not be able to access the Vocu control panel with that account;

3.1.3 You will not be able to perform permission operations that depend on that account;

3.1.4 You will not be able to retrieve all information, data, etc. that you once stored and used under that account, except for relevant information or data that Vocarea should retain according to relevant legal provisions.

3.1.5 Other consequences that may damage your rights and interests or cause you losses.

3.2 After account deletion, any third party may initiate an application to register that account. After the account is successfully re-registered, the new account holder will not bear any responsibility for all behaviors under the account before account deletion.

IV. Supplementary Provisions

4.1 The place of signing of this Agreement is the Hong Kong Special Administrative Region of the People's Republic of China.

4.2 The establishment, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of mainland China and Hong Kong.

4.3 This Agreement is an integral part of the Vocu Service Agreement and constitutes a unified whole with it. Vocarea has the right to modify this Agreement when necessary. You can review the latest version of this Agreement on the relevant pages. Any behavior of using this function shall be deemed as you having read and agreed to this Agreement and corresponding updates.

4.4 For disputes arising from this Agreement, both parties should first resolve them through consultation; if the parties cannot resolve them through good faith consultation, either party should submit the dispute or controversy to the jurisdiction of the court where Vocarea is located.

4.5 The drafting and interpretation of this Agreement shall be based on Chinese. Unless otherwise agreed by both parties, any translation of this Agreement shall not be used as a basis for interpreting this Agreement or determining the intentions of both parties.

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