# Overview By reading our guides and technical documentation, you can gain a deeper understanding of Vocu's features Welcome to the [Vocu.ai](https://vocu.ai) user guide. We will walk you through step by step from account registration to cloning your first voice and generating your first speech. We will also guide you on how to improve overall generation quality by optimizing audio files and editing text content. Finally, we will honestly introduce some current technical limitations to help you use the service better. First, you can complete account registration and login through various methods. After logging in, we'll start exploring from [Voice Management](https://app.vocu.ai/voices), where you can create characters and add any audio samples for voice cloning, and set names and descriptions for them. After adding characters, you can go to the [Vocu Studio](https://app.vocu.ai/generate) page, where you can use the character voices you created to generate your first speech. ### How AI Models Work Our **Vocu Large Voice Model** has been pre-trained on massive amounts of audio, covering various types of content, but most notably **audiobooks** and **regular conversational audio**. If your cloned audio samples and target text are of these types, you will typically achieve better results when generating speech. Our model will try to mimic the **tone, speed, emotion, pauses, loudness, acoustic environment, breathing sounds, accent, and vocalization** characteristics of the cloned audio samples, understand the context of the target text as much as possible, and synthesize them to produce the most matching speech. ### Shortcomings and Limitations The current version series of the voice model **(V2.9 and higher)** has achieved human-like speech generation capabilities, but it is not perfect. You may encounter the following issues during use: * **Occasional Unstable Results**: You may occasionally encounter some poor-quality generation results. You can try setting the generation style to stable, which can improve overall stability, but may sacrifice some expressiveness of the voice. You can also generate the same text multiple times and choose the best result. * **Stability or Quality of Other Language Content May Be Lower Than Character Language**: V2 and higher models support bilingual (Chinese and English) cloning and synthesis, and V3 series models add support for more languages. In cross-language generation, the model will try to pronounce foreign languages with the character's voice through imitation and reasoning, but since different languages have different pronunciation systems, the performance of cross-language content cloning and synthesis may be slightly lower than content in the character's native language. * **Not Very Good at Handling Excessively Exaggerated, Sharp, or Highly Unique Cloning Samples**: When using excessively exaggerated, sharp, or highly unique cloning samples, you may encounter issues with decreased audio quality, similarity, or stability. You can try to improve this by generating a single sentence multiple times and using the most satisfactory result as a sample for cloning. {% hint style="info" %} Our latest voice large model **(V3.0) series** has been specifically optimized for the above issues and will continue to optimize to improve work efficiency and reduce limitations. {% endhint %} # Quick Start Learn how to register and generate your first speech in VOCU ### Account Registration #### Vocu Account You only need **your email** and **your specified password** to log in or register and start using all of VOCU's services. When you visit the [VOCU console](https://app.vocu.ai) without logging in, you will see input boxes that allow you to log in with your email and password. If you haven't registered yet, simply click the **registration button at the bottom of the page** to begin the registration process. #### Third-Party Accounts In addition to email login and registration, VOCU also integrates common platform accounts, as well as third-party login methods. When you register through a third-party platform account, we will obtain your account's email or ID after you log in and use it as your unique credential in VOCU to create an account. #### Registration Rewards After you log in to VOCU for the first time through any method, you will receive **1,500 points** for free to experience our various services. You can receive more points for free through daily check-ins, or purchase more points in bulk through payment. ### Create Character [View Detailed Introduction](/voices/create) In addition to using community characters, you can also create a character on the [Voice Management](https://app.vocu.ai/voices) page, upload or record audio samples for it, and then use this custom character for speech generation. You can also summon the character creation panel by selecting the "Create New Character..." button in the popup when selecting a character on the [Vocu Studio](https://app.vocu.ai/generate) page, and use it to create a character. {% hint style="info" %} Sample quality is more important than length. Noisy samples may produce poor results. Please provide high-quality sample speech as much as possible. Currently, sample speech length needs to be **greater than 2 seconds** and **file size not exceeding 20M**. You can also try to obtain high-quality vocal audio samples from any audio using **vocal separation/audio noise reduction/vocal beautification/loudness normalization** and other functions of some **audio editing software**. {% endhint %} {% hint style="warning" %} V2 series models **(V2.9) only support Chinese and English**. When using V2 series models, please ensure that the input text does not contain any non-Chinese and English characters, such as Japanese and Korean, otherwise it may cause **generation failure** and other issues. Starting from V3 series, we have added Cantonese, Japanese, Korean, French, German, Spanish and Portuguese in addition to Chinese and English, as well as more than 30 accent variants of these languages in total. Please ensure that the model version and text content you use are in line with the corresponding support capabilities. {% endhint %} ### Speech Generation After you have your first character, you can start generating your first speech on the [Dubbing Studio](https://app.vocu.ai/generate) page. #### Text Content Editing [View Detailed Introduction](/generate/text-edit) You only need to assign a character and enter any text in the text input box on the page to start speech generation. If you need to optimize multiple paragraphs of text, you can click the **Add Paragraph** button to add more, or you can paste the content you need through **Auto-paragraph Addition**. After clicking Add, the system will automatically **split** your text and add it to the list above one by one. After that, you can also edit each item in the list individually, assign characters, adjust order, delete content, insert downward, and other operations. {% hint style="warning" %} Currently, each paragraph can enter up to 1,200 characters. Since each modification of the content of a single paragraph requires regeneration of the corresponding paragraph, if you may need to adjust frequently during use, we recommend that you control the content length of a single paragraph to 50 to 100 words, and keep it as a single or several complete coherent sentences without extra line breaks or extra spaces. This can facilitate optimization of audio details and subsequent editing. {% endhint %} {% hint style="danger" %} V2 series models **(V2.9) only support Chinese and English**. When using V2 series models, please ensure that the input text does not contain any non-Chinese and English characters, such as Japanese and Korean, otherwise it may cause **generation failure** and other issues. Starting from V3 series, we have added Cantonese, Japanese, Korean, French, German, Spanish and Portuguese in addition to Chinese and English, as well as more than 30 accent variants of these languages in total. Please ensure that the model version and text content you use are in line with the corresponding support capabilities. {% endhint %} #### Generation Parameter Configuration [View Detailed Introduction](/generate/config) After completing content editing, you can adjust generation configuration at the gear icon of the paragraph (below each paragraph) on the page. **Generation presets** have a great impact on the final generation effect. We have pre-configured relatively balanced presets as default settings. If you need to adjust, you can switch between different presets to find the most suitable effect for you. {% hint style="info" %} In many cases, you can first try using the default parameter configuration for generation, and then consider adjusting if it does not achieve your expected effect. {% endhint %}
Manually Adjustable Advanced Generation Settings * **Presets:** Used to control the performance strategy adopted by the voice during generation, determining the basic expressiveness of the voice in hearing. Different generation presets focus on different parameter directions and can determine the understanding and expressiveness between the output voice and the text (for example, using the balanced preset, the voice will balance pronunciation performance and text understanding performance, fit the understanding of content, while using the creative preset, the voice will show a more performance-oriented pronunciation method based on the context of the text, and will have relatively unique effects when dealing with different scenarios.) * **Emotion Style:** For the content input during generation, different style tendencies will optimize and restore different detail parts during processing. When selecting text-oriented, the result details will be improved according to the semantics of the input text, more in line with the text context; when selecting character-oriented, more attention will be paid to restoring the direct expressiveness of the voice character sample. * **Generation Seed**: Controls the randomness during generation. The same seed will produce similar results during generation. This value can be an integer from 1 to 2147483647. The default setting of -1 is completely random. Usually no adjustment is needed. * **Speech Rate**: Controls the speed of generated speech. The larger the value, the faster the speech speed. It can be adjusted to a value between 0.5x and 2x, with 1 being normal speed.
Unique Configuration Added in V3.0 Series Models **In the V3.0 series model, we have added some unique parameters. Paragraphs assigned with V3.0 model characters can additionally control the following settings:** * **Language:** Specify the language of the content in the paragraph. By default, the system can automatically recognize the language of the input content. If the recognition is not accurate enough or the language you input is Cantonese, please manually select the language. (Currently cannot automatically recognize Cantonese content) * **Vivid Expression:** Support enabling the "Vivid Expression" option for individual paragraphs. When enabled, the model will expand the expressive range based on the understanding of the content, making the sentences more expressive and infectious (best effect for Japanese ASMR), but may reduce generation stability. * **Emotion Control:** This function parameter allows you to adjust the emotional tendency of paragraph pronunciation. After enabling this function, you can manually specify emotion ratios, including angry, happy, neutral, sad, and matching context. The model will try to pronounce with corresponding emotional expressions according to the set ratio. The specific effect may vary greatly for different samples and may reduce generation stability. * **Consistency Optimization**: **Experimental feature**, when enabled, it will optimize the generation effect of long content gathered in a single paragraph, improve consistency and coherence, but may reduce expressiveness. For text content editing, you can refer to [Text Content Editing](https://docs.vocu.ai/zh/~/revisions/UXeoxR8p2d7pY0hBgCpM/generate/text-edit) for more information. * **Post-processing Mode: Experimental feature,** this item controls the output optimization strategy. By default, it will optimize for the restoration of character voice. In addition, different options can adjust the auditory performance of the final audio. You can try to adjust this setting according to your needs.
Under the latest configuration template, you only need to input content and assign characters, then click the **Start Generation** button at the bottom to submit the speech generation task, and you can observe the generation progress in real-time, as well as quickly preview the effects of paragraphs and overall. #### Task Queue [View Detailed Introduction](/generate/queue) You can view and manage your ongoing generation tasks here, as well as the status of all historical tasks. Task status will be updated in real-time without manual refresh. After you start a new generation task, you can see the task status of each paragraph in the editor. After opening the task queue (clock icon), your latest task will appear at the top of the list. You can click to view [details of each task](/generate/task-detail) in the list, play the final generation result of each task (if any), or quickly perform audio downloads, copy to editor, delete task history and other operations in the dropdown menu of each task. Each paragraph's task record can be viewed independently, making it convenient for you to adjust individual paragraphs. {% hint style="info" %} You can see the generation status of each paragraph in the project editor, and play or download audio of a paragraph individually. We also support regenerating individual paragraphs without affecting the status of other paragraphs. {% endhint %} # Model Introduction Here you can learn about our various models, as well as their advantages and disadvantages Our **VOCU Voice Large Model** has been pre-trained on massive amounts of Chinese and multilingual audio, covering various types of content, but most notably **audiobooks** and **regular conversational audio**. If your cloned audio samples and target text are of these types, you will typically achieve better results when generating speech. Our model will try to mimic the **tone, speed, emotion, pauses, loudness, acoustic environment, breathing sounds, accent, and vocalization** characteristics of the cloned audio samples, understand the context of the target text as much as possible, and synthesize them to produce the most matching speech. ## VOCU Voice Synthesis Large Model V3.1 *Released on December 6, 2025, V2 series characters can be manually upgraded to V3 model* > 💡 Upgrade Tips: Characters from the previous V3.0-Alpha version have been automatically upgraded to this version. V2.X characters need to be **manually upgraded** to this new version via the "Actions" menu on the details page. If you experience longer wait times when generating for the first time after upgrading an existing character, it's usually because the system is automatically upgrading that character - please be patient. Compared to the V3.0-Alpha beta, this version introduces brand new **professional cloning** and **voice conversion capabilities**, with **comprehensive improvements across all scenarios and languages** in **emotional expressiveness, stability, similarity, naturalness, and semantic perception**, delivering even more impressive audio generation results. Compared to earlier versions like V2, the new **V3 series** speech synthesis model brings full support for **over 30 languages and dialects worldwide**, with **significantly leading performance** against global competitors in **emotional intensity, similarity, stability, naturalness, and semantic understanding**, achieving cinema-grade performance. #### 🎓 New **Professional Voice Cloning** Capability Now Available You can provide voice samples ranging from **just a few dozen seconds to several hours**, and our model will **deeply train and learn** every **intonation, pronunciation style, rhythm, prosody, vocal habits, and other details** from your voice samples, achieving top-tier cloning synthesis effects that are **indistinguishable from the original voice**. #### 🎤 New **Voice Conversion** Capability Now Available You can now **convert the timbre of any audio to the voice you need**, enabling **precise control** over voice performance details - one person can voice multiple characters. Additionally, voice conversion is **seamlessly compatible with all existing voice characters** and supports **converting singing voices**, enabling song covers and related creative work. #### 🧠 Comprehensive Core Model Capability Improvements Compared to the **V3.0-Alpha** beta, V3.1 generates audio with **stronger emotional expressiveness, stability, similarity, naturalness, and semantic perception** across **all scenarios, languages, texts, and characters**, taking your voice creation and applications to the next level. #### 🔧 Product Experience Updates And Fixes Besides model updates, we have also made **comprehensive improvements** to the product experience during this period, including but not limited to **numerous UI design improvements and usability refactoring, performance optimizations, and bug fixes**. Due to the large number of changes and limited space, we hope you will experience them directly while using the product, and we hope you will enjoy all the new content we have brought to you. ## VOCU Voice Large Model V3.0-Alpha *Released on August 26, 2025, V2 series characters can be manually upgraded to V3 model* Vocu Voice Large Model V3.0-Alpha is our new cross-version release. As an early public beta version of a new phase, it brings multiple functional updates and capability enhancements, further expanding the expressiveness of voice content generation. Specific updates are as follows:\\ * In V3 version, **multilingual samples and cross-language generation capabilities** are available. In addition to the early-achieved Chinese-English cross-language capability, we have added support for Cantonese, Japanese, Korean, French, German, Spanish and Portuguese, as well as more than 30 accent variants of these languages. The model can now directly process input and output of these languages. *(It should be noted that cross-language generation may be affected by sample pronunciation. When using this function, it is recommended to use clear and corresponding language speech to get the best results.)* * **Expressiveness and Naturalness Enhancement**, significantly enhanced in multiple dimensions including emotional tension, similarity, stability, naturalness, and semantic understanding ability. New support for various complex forms of expression, including roaring, rap, coquettish, ASMR, etc., can also be generated in extreme emotions and delicate expressions. * Added **Vivid Expression** optimization, supporting individual paragraphs to enable the "Vivid Expression" option separately. When enabled, the model will automatically adjust speech details based on the understanding of content, making sentences more expressive and infectious. (May cause unstable results for some samples) * Added **Emotion Ratio Control** optimization, supporting setting emotional expression ratios for individual paragraphs, allowing sentences to present clearer emotional tendencies during generation, such as anger, happiness, sadness, etc. By flexibly controlling emotional weights, model output will have richer emotional layers. * **Background Acoustic Feature Replication Optimization**, sample replication capability greatly improved. It is not limited to vocal features, but can also intelligently restore **background acoustic features**, including spatial sense, reverberation, volume, etc., making the generated content closer to the original voice texture of the character. ## VOCU Voice Large Model V2.9 *Released on March 1, 2025, **currently the latest version of the V2 series model**, previous V2.X characters have been automatically upgraded to this compatible version* The latest version of Vocu Voice Large Model, this version introduces a large number of functions and improvements from the V3 version model under development. In Chinese voice content generation performance, it has reached **global SOTA level**, compared to previous versions, the update content is as follows: * Greatly improved the generated audio quality **under non-Flash models (i.e. high-quality mode)**, and solved the long-standing problem of electric current edging in generation results. * Greatly improved character similarity and character stability **under non-Flash models (i.e. high-quality mode)**, and can largely restore the acoustic environment of the character's original audio sample (such as spatial sense, reverberation, volume, recording texture, etc.). * Added the world's first character timbre mixing capability, which can freely specify audio samples of multiple different characters and freely mix them according to proportion to create a brand new character timbre. ***(In internal testing, will be gradually opened)*** * Added the world's first character style mixing capability. When creating a new emotional style, you can specify style samples and character samples separately for fusion to create a new character emotional expression; for example, you can fuse the style of a cross-talk performer with a little girl character to create a new emotional expression for this little girl character when performing cross-talk. ***(In internal testing, will be gradually opened)*** * Added a new **zero-threshold** character intelligent dubbing/cover capability, which can directly let the specified existing character re-dub the completed generation results, or dub or cover any voice or song audio content you provide, and retain many style characteristics of the character during this process, bringing you a freer new audio creation experience. ***(In internal testing, will be gradually opened)*** Currently, the generation point consumption of this version model character is **`1 point/character`** ## VOCU Voice Large Model V2.5 *Released on November 26, 2024, **deprecated**, corresponding characters have been automatically upgraded to the latest version of the V2.X series* The second official version of our V2.X series voice large model. This version introduces new hyperparameters and training strategies. Compared with previous versions, it further improves the naturalness, rhythm and emotional expression of generation results, and to a certain extent improves character similarity, long-form content stability, and English content generation performance. ## VOCU Voice Large Model V2.1 *Released on August 16, 2024, **deprecated**, corresponding characters have been automatically upgraded to the latest version of the V2.X series* The first official version of our V2.X series voice large model. This version has greatly improved in terms of natural emotional expressiveness, generation effects, stability, instant cloning similarity and other effects compared to previous versions, and brings faster generation speed and higher audio quality, improved English generation effects, and improved and added the following capabilities: * **Dialect Support:** Thanks to Vocu's super strong vocal understanding ability, we can now provide preliminary support for some types of dialect accents, including Henan dialect, Northeast dialect, Chongqing dialect and other Mandarin dialects and a few non-Mandarin pronunciations. * **Low Latency Playback:** The V2.1 version Flash model now supports starting playback of generation results within 1 second, unlimited text length, meeting various low-latency real-time needs. When using the web version, select "Low Latency Mode". * **More Refined Instant Cloning Capability:** In instant cloning mode, V2.1's understanding of longer samples has improved 4 times compared to V1.0 version, and can more deeply imitate various expressions contained in longer samples. * **Better Long Context Understanding Capability:** V2.1 version's understanding ability for longer generated text has improved 3 times compared to V1.0 version, can understand more text at once, and generate more fitting and coherent voice performance. * **Websocket Millisecond Generation:** We have added a new Websocket generation channel for developers, which can realize streaming generation requests and result returns, and the generation delay can be as low as 500ms, which is enough to meet various high real-time needs. * **Faster Professional Cloning Speed:** The time required for professional cloning has been greatly shortened. For a 30-minute sample, cloning tasks can be completed within 3-5 minutes. ## VOCU Voice Large Model V2.0Beta-3 *Released on July 8, 2024, **deprecated**, corresponding characters have been automatically upgraded to the latest version of the V2.X series* The third beta version of our V2.X series voice large model. Compared to the second beta version, it has the following improvements: * The problem of electric current noise has been greatly improved. Now for most timbre samples, obvious electric current sound should be imperceptible * Stability has been greatly improved. Now the single generation stability performance for long and complex content should be greatly improved * Emotional rhythm performance has been greatly improved. Now for non-overly flat sample emotional performance should be significantly improved. It is recommended to use with text containing mood words and colloquial expressions for the best experience * English performance has been greatly improved, and is basically in a usable state now * Flash model streaming generation latency reduced by 50%+. When resources are sufficient, playable generation results can be obtained within 500ms - 1 second * Adopting new technical strategies, concurrent carrying capacity has been greatly improved, which should effectively improve the congestion problem caused by the recent increase in usage For detailed update content compared to V1.0 version, please refer to the V2.1 official version introduction. ## VOCU Voice Large Model V2.0Beta-2-Flash *Released on June 25, 2024, **deprecated with V2.0Beta-2**, subsequent versions all include corresponding Flash models* The first low-latency Flash branch version of Vocu Voice Large Model, derived from V2.0Beta-2 and mutually compatible, brings a low-latency streaming playback experience during generation, but the audio quality will be somewhat lower compared to the main model. When resources are sufficient, content of any length through this Flash model version can start listening to generation results within 1-2 seconds after submitting the task. ## VOCU Voice Large Model V2.0Beta-2 *Released on June 18, 2024, **deprecated**, corresponding characters have been automatically upgraded to the latest version of the V2.X series* The second beta version of our V2.X series voice large model. Compared to the first beta version, it has further improvements in stability, usability, audio quality and other aspects. For detailed update content compared to V1.0 version, please refer to the V2.1 official version introduction. ## VOCU Voice Large Model V2.0Beta-1 *Released on June 10, 2024, **deprecated**, corresponding characters have been automatically upgraded to the latest version of the V2.X series* The first beta version of our V2.X series voice large model. The generation effect, stability, instant cloning similarity, generation speed and audio quality of this version have been greatly improved compared to V1.0 version, but there are still many problems at this time. For detailed update content compared to V1.0 version, please refer to the V2.1 official version introduction. ## VOCU Voice Large Model V1.0 *Released on January 11, 2024, **now stopped maintenance**, does not support creating new V1.0 characters; existing V1.0 instant cloning characters can continue to generate or upgrade to V2.X version with one click.* Our first officially released model version, can understand text context to a certain extent, and generate vocal audio based on text with expressiveness, emotion, rhythm and timbre almost indistinguishable from real people, and supports instant voice cloning with very short samples. This version of the model also brings experimental support for English speech synthesis and cloning, but currently the stability and expressiveness may be worse compared to Chinese. Currently, the point consumption of this model is `1 point/character`. ## VOCU Voice Large Model V0.9Beta *Released in November 2023, **deprecated**, corresponding characters have been automatically upgraded to the latest version of the V1.X series* Our first publicly released experimental voice large model, and also **the world's first generative voice large model with Chinese localized natural expression**. This model can generate speech with near-human speed, tone and intonation, and can better imitate changes in emotions, making AI closer to humans, and supports instant voice cloning technology. Currently only supports Chinese. This version of the voice model **(V0.9)** is still in the early testing stage and has many known issues. # Overview You can learn more about how to create characters and perform voice cloning here, and get various usage tips You can perform [instant voice cloning](/voices/create) by creating a character and uploading or recording a short audio sample for it. You can also perform [professional voice cloning](/voices/pro-clone) by providing 1-60 minutes of audio samples, completing it within 3-60 minutes. After that, you can assign these characters to different texts in speech synthesis to let AI use these character voices for reading. Currently, you can summon the character creation panel by clicking the **"Add Character"** button on the [Voice Management](https://app.vocu.ai/voices) page, or by selecting the **"Create New Character..."** button in the popup when selecting a character on the [Vocu Studio](https://app.vocu.ai/generate) page, and use it to create a character. ### Instant Cloning [Instant cloning](/voices/create) allows you to clone a voice almost instantly from a very short sample. It should be noted that the basic principle of instant cloning is not to create or train a new model based on the provided voice sample, but to let AI reasonably guess and imitate based on the massive data it has learned. Our model has been trained on a large amount of regular speech, so it should be very effective for most natural speech processing in theory. However, our model still has some imperfections. If the voice sample you provide is relatively unique and our AI has not learned similar voices before, it may lead to poor generation results or inability to replicate the voice well. Currently, for specific introductions, shortcomings and limitations of our various models, please refer to [Model Introduction](/introduction/models) {% hint style="info" %} Sample quality is more important than length. Noisy samples may produce poor results. Please provide high-quality sample speech as much as possible. Currently, sample speech length needs to be **greater than 2 seconds** and **file size not exceeding 20M**. You can also try to obtain high-quality vocal audio samples from any audio using **vocal separation/audio noise reduction/vocal beautification/loudness normalization** and other functions of some **audio editing software**. {% endhint %} ### Professional Cloning Through [professional voice cloning](/voices/pro-clone), you only need to provide one minute or longer (up to 60 minutes) voice samples, and our AI will deeply train and learn every detail of the voice samples you provide, including every tone, pronunciation method, rhythm, prosody, etc., within 3-60 minutes, achieving top-level cloning and synthesis effects indistinguishable from the original voice, while retaining all cutting-edge features of the Vocu voice large model such as language understanding, emotional expressiveness, etc. {% hint style="warning" %} V2 series models **(V2.9) only support Chinese and English**. When using V2 series models, please ensure that the input text does not contain any non-Chinese and English characters, such as Japanese and Korean, otherwise it may cause **generation failure** and other issues. Starting from V3 series, we have added Cantonese, Japanese, Korean, French, German, Spanish and Portuguese in addition to Chinese and English, as well as more than 30 accent variants of these languages in total. Please ensure that the model version and text content you use are in line with the corresponding support capabilities. {% endhint %} # Instant Cloning Learn here how to add a character and assign it a voice sample for instant cloning Through instant voice cloning, you only need to provide a 5-30 second sample, and without any model training, cloning can be completed instantly. Our AI will instantly, based on millions of hours of experience, try to mimic the **tone, speed, emotion, pauses, loudness, acoustic environment, breathing sounds, accent, and vocalization** characteristics of the cloned audio sample during generation, understand the context of the target text as much as possible, and synthesize them to produce the most expressive and matching speech. Currently, you can summon the character creation panel by clicking the **"Add Character"** button on the [Voice Management](https://app.vocu.ai/voices) page, or by selecting the **"Create New Character..."** button in the popup when selecting a character on the [Vocu Studio](https://app.vocu.ai/generate) page, and use it to create a character. The first step is to select the type of creation. Different types of characters have slightly different performance details. The availability of model versions and types will be opened according to our current maintenance plan.
Then, you need to upload an audio file or record a piece of audio as the default style guide sample for this cloning. This default style sample **will be used to define the default voice performance of the character, including voice line, emotion, speed, tone, prosody, etc. (later you can add more different style samples in the character details page).**
> **We have added a simple audio processing function to the audio uploader, which allows you to quickly edit the audio clips to be uploaded.**
After the audio is uploaded, please confirm whether your uploaded voice sample belongs to the language range supported by the model. The system will automatically recognize the supported language in the audio. If you need more accurate recognition results, you can also manually select the language type for better results (Cantonese samples need to be manually selected). If the audio sample has background sound, you can also turn on the **"Remove Background Sound"** switch, and the system will optimize the audio sample when creating the character.
Then, you need to specify a name for the created character, and optionally specify a description and an avatar. Currently, the name, description and avatar are for display only and will not affect the usage effect. Then confirm the relevant information of this creation on the final page, **click** the submit button in the lower right corner and wait for processing to complete. {% hint style="info" %} Sample quality is more important than length. Noisy samples may produce poor results. Please provide high-quality sample speech as much as possible. Currently, sample speech length needs to be **greater than 2 seconds** and **file size not exceeding 20M**. You can also try to obtain high-quality vocal audio samples from any audio using **vocal separation/audio noise reduction/vocal beautification/loudness normalization** and other functions of some **audio editing software**. {% endhint %} {% hint style="warning" %} V2 series models **(V2.9) only support Chinese and English**. When using V2 series models, please ensure that the input text does not contain any non-Chinese and English characters, such as Japanese and Korean, otherwise it may cause **generation failure** and other issues. Starting from V3 series, we have added Cantonese, Japanese, Korean, French, German, Spanish and Portuguese in addition to Chinese and English, as well as more than 30 accent variants of these languages in total. Please ensure that the model version and text content you use are in line with the corresponding support capabilities. {% endhint %} For detailed precautions and best practices about instant cloning sample audio, please [refer to this page](/voices/tips). # Professional Cloning Learn here how to perform professional cloning to obtain unparalleled voice generation effects Through professional voice cloning, you can provide up to 60 minutes (at least one minute is recommended) of voice samples, and our AI will deeply train and learn every detail of the voice samples you provide, including every tone, pronunciation method, rhythm, prosody, etc., within 3-60 minutes, achieving top-level cloning and synthesis effects indistinguishable from the original voice, while retaining all cutting-edge features of the Vocu voice large model such as language understanding and emotional expressiveness. {% hint style="info" %} Professional cloning is a value-added paid self-service item. Each cloning requires consumption of independent professional cloning quota. You can go to the [Credit Store](https://app.vocu.ai/shop) to purchase more professional cloning times for your account. {% endhint %} ## Operation Process ### Preparation Before starting your professional cloning, you need to prepare **single or multiple** audio sample files for cloning. Audio sample files need to meet the following requirements: * The total duration of all audio sample files added together should be **at least 1 minute**, **at most 60 minutes; within this range, the longer the total duration, the better the cloning effect.** * Each audio file needs to be in **wav/mp3/mp4 (recommended to convert to audio)/flac/m4a/ogg** format. * Please ensure to provide **high-quality** audio as much as possible, and **ensure that the audio contains recognizable sentences (for supported languages, please refer to** [**Model Introduction**](/introduction/models)**)**.For more tips on ensuring cloning effects and quality, please refer to [Important Notes](/voices/tips) After the audio sample files are prepared, you can manually select audio files or drag them to the upload box, or package them into **unencrypted Zip format compressed packages**. The system will automatically organize the sample files. The total size of uploaded files **cannot exceed 256MB.** ### Start Cloning After confirming that the above conditions are ready, please follow the steps below:
1. Summon the character creation panel through the **Add Character** button on the [Voice Management](https://app.vocu.ai/voices) page, or the "Clone Character Voice" button on the [Vocu Studio](https://app.vocu.ai/generate) page. 2. Click the **Professional Cloning** button to switch to the professional cloning tab; 3. Click next, you will see the "Professional Cloning Sample Package" section. You can manually select audio files or drag them to the upload box, or package them into **unencrypted Zip format compressed packages**. The system will automatically organize the sample files. The total size of uploaded files **cannot exceed 256MB.**
4. Please in the **"Default Style Sample"** section, from the series of audio samples you prepared for professional cloning, cut and select about 5-30 seconds of the most representative and high-quality audio segment as the default style guide sample for this cloning. This default style sample will be used to define the default voice performance of the character, including voice line, emotion, speed, tone, prosody, etc. (later you can add more different style samples in the character details page). **You can also select or record other audio not included in the compressed package as the default style sample in the same mode as instant cloning, but it is recommended to use style samples from training material packages to better restore pronunciation style.**
5. Confirm whether your uploaded voice sample belongs to the language range supported by the model, and manually select the language of the sample.
5. You need to specify a name for the created character, and optionally specify a description and an avatar. Currently, the name, description and avatar are for display only and will not affect voice cloning behavior. 6. After all content is confirmed to be correct, click the submit button in the lower right corner to start uploading and submitting the professional cloning task. Your professional cloning task will start automatically with status displayed as **"Training"**. At this time, you only need to wait for character training to complete before use. (Usually only takes 3-60 minutes, depending on sample length) # Character Management Learn how you can manage your created characters You can manage all the characters you currently have on the [Voice Management](https://app.vocu.ai/voices) page. Currently, you can see a list containing all your characters on this page, which includes information such as **name and description** of each character. You can click the **"Create New Character"** button on the page to create a new character. {% hint style="info" %} Characters are divided into [instant cloning](/voices/create) and [professional cloning](/voices/pro-clone) characters. For professional cloning characters, you will see an exclusive certification badge to the right of the character name. {% endhint %}
## View Character Information You can click the **"View Details"** button on the right side of each character card in the list to enter the character details page, where you can view more information about each character, including character ID, avatar, name, description, various times, etc.
## Manage Character Styles In the character details page, you will see a **"Voice Styles"** section. In it, you can add or delete various style guide samples for your character, and also preview each sample.
### Add Character Style Similar to creating a character, you only need to click the **"+"** button in the upper right corner of the voice styles section to add voice styles for the character in the voice style creation panel that pops up.
You need to specify a name for the created character style, and optionally specify a description. Currently, the name and description are for display only and will not affect the voice cloning effect.
Then, you need to upload an audio file or record a piece of audio as the guide sample for this style. This sample **will be used to define the voice performance of this character style, including voice line, emotion, speed, tone, prosody, etc.** After the audio is uploaded, click the **Add** button in the lower right corner and wait for processing to complete. {% hint style="info" %} Sample quality is more important than length. Noisy samples may produce poor results. Please provide high-quality sample speech as much as possible. Currently, sample speech length needs to be **greater than 2 seconds** and **file size not exceeding 10M**. You can use **JianYing PC version's** **vocal separation/audio noise reduction/vocal beautification/loudness normalization** and other functions to easily obtain high-quality vocal audio samples from any audio. {% endhint %} {% hint style="warning" %} V2 series models **(V2.9) only support Chinese and English**. When using V2 series models, please ensure that the input text does not contain any non-Chinese and English characters, such as Japanese and Korean, otherwise it may cause **generation failure** and other issues. Starting from V3 series, we have added Cantonese, Japanese, Korean, French, German, Spanish and Portuguese in addition to Chinese and English, as well as more than 30 accent variants of these languages in total. Please ensure that the model version and text content you use are in line with the corresponding support capabilities. {% endhint %} For detailed precautions and best practices about style sample audio, please [refer to this page](/voices/tips). ## Go Directly to Text Content Editing
Character cards appearing in various locations all support one-click addition to the dubbing studio for generation. You can click the "**Use This Character**" button on the character card to add the character to the top blank paragraph of the dubbing text editor. For instructions on dubbing text editing, please refer to [Text Content Editing](/generate/text-edit). ## More Character Operations In the upper right menu of the character details page, you can perform more operations on the character. Currently, the following functions are included: * **Share to Market:** Share and publish this character to the Vocu voice market with one click, so that more people can use your character. * **Generate One-time Share Link:** You can generate a one-time share link with a validity period of 24 hours for this character. Others can obtain this character by opening the link while logged in to Vocu. * **Delete Character:** Delete your character, **this operation is irreversible.** # Important Notes Some precautions and best practices about voice cloning ## Instant Cloning/Style Guide Sample Precautions As stated in [Overview](/voices/overview), if the voice sample you provide is relatively unique and our AI has not learned similar voices before, it may lead to poor generation results or inability to replicate the voice well. {% hint style="info" %} Sample quality is more important than length. Noisy samples may produce poor results. Please provide high-quality sample speech as much as possible. Currently, sample speech length needs to be **greater than 2 seconds** and **file size not exceeding 20M**. You can also try to obtain high-quality vocal audio samples from any audio using **vocal separation/audio noise reduction/vocal beautification/loudness normalization** and other functions of some **audio editing software**. {% endhint %} We recommend that you usually use 10-20 seconds of clear speech audio, and it should not contain any reverberation, echo, background noise for best results. For the quality of audio files, we recommend that you use audio with a source bitrate of 128kbps or above to ensure carrying as complete information as possible. ## Professional Cloning Precautions Before starting your professional cloning, you need to prepare **single or multiple** audio sample files for cloning. Audio sample files need to meet the following requirements: * The total duration of all audio sample files added together should be **at least 1 minute**, **at most 60 minutes; within this range, the longer the total duration, the better the cloning effect.** * Each audio file needs to be in **wav/mp3/mp4 (recommended to convert to audio)/flac/m4a/ogg** format. * Please ensure to provide **high-quality** audio as much as possible, and **ensure that the audio contains recognizable sentences (for supported languages, please refer to** [**Model Introduction**](/introduction/models)**)**.At the same time, you need to avoid serious noise, multiple speakers and other interference in the audio. After the audio sample files are prepared, you can manually select audio files or drag them to the upload box, or package them into **unencrypted Zip format compressed packages**. The system will automatically organize the sample files. The total size of uploaded files **cannot exceed 256MB.** ## Comprehensive Precautions Our AI voice model will try to imitate everything it hears in the audio, such as the speaker's tone, speed, accent, breathing method, strength, background noise, vocal noise, hesitation pauses, and everything else. This means that if the sample audio contains relevant information, it may be imitated by AI and expressed in the final synthesis. In other words, if you speak in a slow, flat voice, the final result will usually be the same; or if you speak in an excited, fast manner, AI will also try to imitate it. **Very importantly**, we recommend that you ensure the consistency of voice performance in all aspects as much as possible throughout the voice sample. If the performance in the first 2 seconds of the sample is excited and fast, then the following seconds also need to maintain similar performance as much as possible, including tone, speed, volume and other aspects. If your performance fluctuates too much within the same voice sample, it may confuse AI and produce more unpredictable results each time it generates. In general: * The voice performance itself, accent, and recording quality will greatly affect the final effect of cloning * **For instant cloning**, the length of the audio is not that important, but we recommend ensuring at least five seconds to contain enough information * Keep the voice performance and recording quality consistent throughout the audio sample as much as possible, and avoid excessive changes within the same segment * The volume of the audio may also be replicated by AI, so we recommend that you adjust to a reasonable volume balance range to avoid too loud or too soft sound {% hint style="warning" %} V2 series models **(V2.9) only support Chinese and English**. When using V2 series models, please ensure that the input text does not contain any non-Chinese and English characters, such as Japanese and Korean, otherwise it may cause **generation failure** and other issues. Starting from V3 series, we have added Cantonese, Japanese, Korean, French, German, Spanish and Portuguese in addition to Chinese and English, as well as more than 30 accent variants of these languages in total. Please ensure that the model version and text content you use are in line with the corresponding support capabilities. {% endhint %} # Overview You can find more information about using the speech synthesis function here, including some tips that can bring better results. After you have added or created some new characters, you can start using them to generate some speech! To perform **Text-to-Speech (TTS)**, please go to the [Vocu Studio](https://app.vocu.ai/generate) page, add or edit the text you need there, assign characters (speakers) to paragraphs, then click the **Start Generation** button in the **Generation Configuration** tab and you're done!
It's simple, isn't it? However, there are a few things you may need to pay attention to: * Due to the characteristics of AI models, the results generated each time are slightly different. You can try several times to get ideal or more creative effects. * **Generation parameters** have a great impact on the final generation effect. Currently, based on various tests and optimizations, we have set different preset templates, each corresponding to different optimization directions. You can choose different generation parameters by adjusting presets to find the most suitable effect for you. * Different versions of models may have some shortcomings and limitations. We recommend that you refer to [**Model List**](/introduction/models) to learn about the introduction of each model. # Project Management Learn about the project management function for convenient voice production The project management function is designed to facilitate your flexible storage and switching between multiple different content projects during use without having to clear the editor. You can create projects as needed. The editor content within a single project is independent and will not affect the content of other projects.
When you need to create a project, you can click the project text to bring up the project list. After creating a new project, click the corresponding text to switch projects. Projects support copying, editing names, and deletion. **Project Configuration** Project configuration is an independent function setting for each project. Currently it provides configuration options for subtitle files and generation mode.
The subtitle generation function switch, when enabled, can generate srt subtitle files simultaneously when creating generation tasks. The subtitle file will record the timeline relationship between audio and text, which can be used to import subtitles during post-editing. This function is automatically unlocked after any payment.\ \ Generation mode is an experimental function used to adjust the processing strategy when generating project work. High-quality mode improves audio quality by increasing inference time, providing the best speech output effect. Low-latency mode speeds up audio output by optimizing inference strategy and re-encoding data stream, facilitating quick preview and obtaining audio streams. {% hint style="info" %} We have implemented cloud record synchronization for the editor. Your editor operations and related project settings will be automatically saved to your account cloud when modified, can be synchronized across devices, and will not be lost. {% endhint %} # Text Content Editing Learn here how to edit the text content you want to generate After entering the speech synthesis page, you only need to input the content you need to synthesize on the page to complete the addition of content.
You can also click the **Auto-paragraph Addition** button at the bottom according to your needs. In the text input box that pops up, assign a character and select a style (if available), input any text, and click the **Confirm Add** button. The system will automatically **split your text into different paragraphs based on punctuation** and add them to the list above one by one.
{% hint style="info" %} Importing dialogues from literary works is an experimental function that can automatically extract character dialogues and narrations from a literary work and segment them. You only need to assign characters to quickly generate multi-character radio drama style works. However, some literary works have clever dialogue descriptions that may cause character misjudgment. {% endhint %}
If you want to clear all content in the editor, just click the **Clear All** button at the bottom of the page. You can also enter the character selection page to **quickly create a new character.**
After that, you can also **edit, assign characters, adjust order, delete content, insert downward, and generate individually** for each item in the list. For the content block of each paragraph, you can also click the emoji icon to quickly insert mood words when editing text, adding more vivid intonation effects to text expression. The content block of each paragraph can independently adjust generation configuration. For a specific introduction to generation configuration, you can refer to the [Generation Configuration](/generate/config) description in the next chapter.
The number on the left side of the paragraph can be used for sorting and multi-selection. Click to select one or more paragraphs. You can uniformly process the selected paragraphs in the toolbar below, such as generating selected paragraphs, replacing characters, batch downloading selected paragraph audio, etc. At the same time, long press and drag the mark to sort paragraphs. {% hint style="warning" %} Currently, each paragraph can enter up to 1,200 characters. Since each modification of the content of a single paragraph requires regeneration of the corresponding paragraph, if you may need to adjust frequently during use, we recommend that you control the content length of a single paragraph to 50 to 100 words, and keep it as a single or several complete coherent sentences without extra line breaks or extra spaces. This can facilitate optimization of audio details and subsequent editing. {% endhint %} {% hint style="danger" %} V2 series models **(V2.9) only support Chinese and English**. When using V2 series models, please ensure that the input text does not contain any non-Chinese and English characters, such as Japanese and Korean, otherwise it may cause **generation failure** and other issues. Starting from V3 series, we have added Cantonese, Japanese, Korean, French, German, Spanish and Portuguese in addition to Chinese and English, as well as more than 30 accent variants of these languages in total. Please ensure that the model version and text content you use are in line with the corresponding support capabilities. {% endhint %} # Generation Configuration Learn here which options you can adjust to affect generation results After completing content editing, you can click the gear icon in the function area to adjust generation configuration.
(Mobile version also uses gear icon) **Generation parameters** have a great impact on the final generation effect. Currently, based on various tests and optimizations, we have set different preset templates, each corresponding to different optimization directions. You can choose different generation parameters by adjusting presets to find the most suitable effect for you.
{% hint style="info" %} The generation preset parameters we prepared can handle text and timbre content in most cases. You can first try using the default parameters for generation. If the effect still does not meet expectations after switching presets multiple times, you can try testing with official characters to see if it is caused by poor samples of the voice character. You can also contact our support service for help. {% endhint %}
Manually Adjustable Generation Settings * **Presets:** Used to control the performance strategy adopted by the voice during generation, determining the basic expressiveness of the voice in hearing. Different generation presets focus on different parameter directions and can determine the understanding and expressiveness between the output voice and the text (for example, using the balanced preset, the voice will balance pronunciation performance and text understanding performance, fit the understanding of content, while using the creative preset, the voice will show a more performance-oriented pronunciation method based on the context of the text, and will have relatively unique effects when dealing with different scenarios.) * **Emotion Style:** For the content input during generation, different style tendencies will optimize and restore different detail parts during processing. When selecting text-oriented, the result details will be improved according to the semantics of the input text, more in line with the text context; when selecting character-oriented, more attention will be paid to restoring the direct expressiveness of the voice character sample. * **Generation Seed**: Controls the randomness during generation. The same seed will produce similar results during generation. This value can be an integer from 1 to 2147483647. The default setting of -1 is completely random. Usually no adjustment is needed. * **Speech Rate**: Controls the speed of generated speech. The larger the value, the faster the speech speed. It can be adjusted to a value between 0.5x and 2x, with 1 being normal speed.
Unique Configuration Added in V3.0 Series Models **In the V3.0 series model, we have added some unique parameters. Paragraphs assigned with V3.0 model characters can additionally control the following settings:** * **Language:** Specify the language of the content in the paragraph. By default, the system can automatically recognize the language of the input content. If the recognition is not accurate enough or the language you input is Cantonese, please manually select the language. (Currently cannot automatically recognize Cantonese content) * **Vivid Expression:** Support enabling the "Vivid Expression" option for individual paragraphs. When enabled, the model will expand the expressive range based on the understanding of the content, making the sentences more expressive and infectious (best effect for Japanese ASMR), but may reduce generation stability. * **Emotion Control:** This function parameter allows you to adjust the emotional tendency of paragraph pronunciation. After enabling this function, you can manually specify emotion ratios, including angry, happy, neutral, sad, and matching context. The model will try to pronounce with corresponding emotional expressions according to the set ratio. The specific effect may vary greatly for different samples and may reduce generation stability. * **Consistency Optimization**: **Experimental feature**, when enabled, it will optimize the generation effect of long content gathered in a single paragraph, improve consistency and coherence, but may reduce expressiveness. For text content editing, you can refer to [Text Content Editing](https://docs.vocu.ai/zh/~/revisions/UXeoxR8p2d7pY0hBgCpM/generate/text-edit) for more information. * **Post-processing Mode: Experimental feature,** this item controls the output optimization strategy. By default, it will optimize for the restoration of character voice. In addition, different options can adjust the auditory performance of the final audio. You can try to adjust this setting according to your needs.
After the parameter settings are completed, close the configuration popup. Just click the **Start Generation** button in the function area to submit the speech generation task. After the task is submitted, the system will start the generation task. You can watch the generation progress on the main interface and start playback after completion. # Task Queue Learn here how you can manage all current or historical tasks By clicking the clock icon in the toolbar below, you can open the generation history popup.
You can view and manage your ongoing generation tasks here, as well as the status of all historical tasks. Task status will be updated in real-time without manual refresh. Generation history will display all tasks that have been performed, and your latest task will appear at the top of the list. You can click to view [details of each task](/generate/task-detail) in the list, play the final generation result of each task (if any), or quickly perform audio download, copy to editor, regenerate all content, delete task history and other operations in the dropdown menu of each task.
Now, in a single paragraph, there is also a generation history that can be viewed independently. Click the clock icon in the paragraph to open the popup, compare different audio generated each time, find the best performing historical generation result, and restore it to the corresponding paragraph in the editor.
{% hint style="info" %} When the project has started generating, you cannot submit generation repeatedly. You need to wait for generation to complete or fail before trying again. Submitting regeneration, the system will charge you according to the number of characters in the task content, and additionally count it in the **Usage** column of task details. (Only charge for the part that created a generation task) {% endhint %} {% hint style="warning" %} You cannot delete a task that is in progress. Please wait for it to finish before deleting it. {% endhint %} # Task Details Learn what operations you can perform in the task details list By clicking on the title of any item in the task queue, or through its dropdown menu, you can go to the details page of that task. On this page, you can view various information about the task, preview or download the complete audio of the task, and also perform management operations such as deleting tasks. This page will automatically update according to task status, so you don't need to manually refresh this page to update content.
### Segment View In addition to viewing information about the entire task, you can see the segmentation of the content here and can batch download multiple paragraphs or download the content of a single paragraph individually.
You can also add content as a template. Templates can be used to create tasks with the same text content. When adding, the paragraph records of the text and the records of several characters assigned will be recorded in the template, which can quickly replace the dubbing character and produce new audio with the same text content. {% hint style="info" %} When generation has started, you cannot submit generation repeatedly. You need to wait for generation to complete or fail before trying again. Submitting regeneration, the system will charge you according to the number of characters in the selected item content, and additionally count it in the **Usage** column of task details. (Only charge for the part that created a generation task) {% endhint %} # Overview Here you can view all currently known issues and possible solutions The sophistication and advancement of artificial intelligence technology is amazing, but its operation often carries an elusive mystery. This is because its results often come from input data and are subject to the interpretation of model algorithms. To reduce this uncertainty, our team is committed to adding new features and continuously optimizing to make AI behavior more predictable and controllable. Nevertheless, when using generative AI, there are still some situations that may occur that need attention. In this section, we will explore the challenges we have encountered in practice and issues reported by users. It should be understood that although potential problems are listed here, it does not mean that every user will encounter these troubles. In fact, in many cases, users can avoid these problems by taking appropriate preventive measures. ## Poor Speech Generation Quality/Sudden Voice Change/Meaningless Content Generation There may be multiple reasons for poor speech generation quality. Please refer to the possibilities in the following list: * [Character audio samples have quality issues, or AI model has insufficient learning of similar samples](/voices/tips) * [Generation parameter configuration has issues, or can be further improved](/generate/config) * [Single sentence text is too long, or punctuation is too frequent](/generate/text-edit) * [Issues caused by current version model defects or limitations](/introduction/models) ## Character Creation Failed Currently, our models have different support capabilities for input audio samples. Before uploading, please check the sample language and ensure that your sample speech is **greater than 2 seconds**, and that the speech contains correctly identifiable speech content, and does not contain multiple speakers or complex multilingual content, otherwise it will cause character creation failure or other issues. If you confirm that the speech itself has no problems, please try refreshing the page or trying again later. ## Speech Generation Failed V2 series version models only support Chinese and English. V3 version models add support for Cantonese, Japanese, Korean, French, German, Spanish and Portuguese, as well as more than 30 accent variants of these languages in total. Please ensure that the input text does not contain any other unsupported languages, and avoid mixing special symbols, content that does not belong to regular text (single punctuation marks, emoji symbols), otherwise it may cause **generation failure** and other issues. If you confirm that the text itself has no problems, please try refreshing the page and trying again later. If you encounter failures multiple times, you can contact service support for feedback. # Service Agreement Learn about the service agreement you need to know when using Vocu here Welcome to using the Vocu service provided by HONGKONG VOCAREA TECHNOLOGY LIMITED (hereinafter referred to as "Vocarea") (which may also be called VocuAI, Vocu.ai, Vocu AI, etc., collectively referred to as "Vocu" or "this service")! In this Agreement, whether "Vocarea" or "Vocu" (and related similar names) may be used to refer to HONGKONG VOCAREA TECHNOLOGY LIMITED and the Vocu-related services provided by HONGKONG VOCAREA TECHNOLOGY LIMITED depending on the context. This Agreement is a contract signed between Vocarea and you regarding your use of Vocu services. To use Vocu services, you should fully read and understand this Agreement. By checking, clicking confirm, or otherwise indicating acceptance of this Agreement, or by using Vocu services in any way, you are deemed to have read, understood this Agreement, and agreed to accept the constraints of this Agreement. This Agreement shall become legally effective between you and Vocarea. ## Article 1 General Provisions 1.1 Vocu service refers to various value-added Internet services such as voice cloning and voice synthesis services provided by Vocarea to users, as well as related software and hardware (if any) services, including components, products, and other derivative services constituting the foregoing services. Subject to what Vocarea can actually provide, you can choose to use one or more specific services according to your own needs. 1.2 The voice cloning service provided by Vocarea to users refers to the technical means of making speaker timbres based on training or imitating speaker audio data (including standard target timbres and instant cloning or professional cloning timbres provided by Vocu), which are used to synthesize and output corresponding input text/audio into audio in the speaker timbre style. 1.3 Vocarea may provide you with one or more types of service content (such as instant cloning, professional cloning, voice synthesis, sound effect synthesis, timbre transformation, singing synthesis, music synthesis, and other services) for selection. Please carefully read the service rules and select the services you need before using the services. Your selected service content shall be subject to the content contained in the service you purchase. Vocu will provide you with services in accordance with these Terms of Service, service rules, and the service content you choose. 1.4 Vocarea is a neutral technical service provider, providing you with various technical products and services according to the agreement; your website, application, software, platform, and any other products, services, and related content, etc., are operated by you and you bear full responsibility. Vocarea and you each obtain the necessary business licenses and qualifications for their own operations. 1.5 This Agreement serves as a basic agreement for your use of Vocu services and has legal binding force on both Vocarea and you. Both Vocarea and you have the obligation to comply. Vocarea will publish and display service agreements, service specifications/rules, service level agreements (SLA), service descriptions, technical specifications, usage processes, operating documents, charging standards, and other content related to Vocu specific services through the Vocu website or other agreed methods. The content published and displayed above is collectively referred to as service rules, which together with this Agreement constitute documents binding on you and Vocarea. 1.6 If the services you choose to use occur in or involve countries and regions outside mainland China and Hong Kong, China, you also need to comply with applicable local laws and regulations and other legally effective regulations, and comply with the relevant agreements between both parties. ## Article 2 Account 2.1 To use Vocu services, you should register a Vocu account. A Vocu account is the service identifier provided by Vocarea to provide you with services. Depending on the account, you can obtain corresponding Vocu services, including self-service purchase of services, query bills, payment of fees, management of resources, receiving Vocarea notifications, etc. 2.2 To register a Vocu account, you should have carefully read and agreed to the [Vocu Account Agreement](/legal/account-agreement), legally possess the necessary and appropriate rights capacity and behavioral capacity, and have granted the operator sufficient rights to complete the registration process. You must submit your own legal, true, and valid identity information to complete real identity verification. If you fail to submit real identity information or pass real identity verification, Vocarea will not provide you with services in accordance with the law. 2.3 Your Vocu account and password are set by yourself, and you should take proper security measures to keep your account and password; you should properly keep the verification channel information for sensitive permission operations of your account, such as your security phone, email, etc., to prevent security risks caused by the leakage, invalidation, or error of relevant information. The Vocu account is limited to your own use. Without Vocarea's consent, you may not provide the account to others for use in any way. You should be responsible for the behavior under the account. All operational behaviors under the account are deemed to be implemented by you and should bear all legal consequences. If there is any unauthorized use behavior under your account, you should immediately notify Vocarea so that Vocarea can provide you with corresponding help. 2.4 To protect the security of your account, Vocarea reminds you that you should establish and improve your own internal management system to standardize the use and management of Vocu accounts. If you authorize your employees or others to manage the account based on your own business management needs, or use Vocarea's account authorization function (if any, such as setting sub-accounts, creating and joining group account management) to authorize or accept others to perform certain operations on your account, you must do a good job of authority control, and timely perform handover and take necessary account security protection measures (such as changing passwords, changing login methods, setting account protection, deleting relevant authorizations, etc.) when personnel changes occur. 2.5 If your account information on Vocu is inaccurate, or if your account information changes, you have the obligation to update it in a timely manner. Vocarea has the right to conduct dynamic verification of your account information and notify you to correct it within a time limit if it finds that your account information is inaccurate, incorrect, or does not comply with regulatory requirements. 2.6 You have the right to apply for cancellation of your Vocu account. In circumstances that do not violate the requirements of laws and regulations and comply with Vocarea's account cancellation rules, Vocarea should cancel your Vocu account according to your request. Account cancellation is irreversible. Once you complete account cancellation, you will not be able to log in to the account again. Please operate carefully. 2.7 You understand that to protect the network ecology and network security and maintain a good network transaction order, both you and Vocarea have the obligation to comply with national laws and regulations and policy norms. For this purpose, Vocarea has the right to formulate corresponding account agreements, network platform rules, service specifications, and other corresponding Vocarea rules, and take corresponding restriction and disposal measures on accounts that violate laws and regulations, policy norms, and Vocarea rules. ## Article 3 Services 3.1 Service activation 3.1.1 You can select and purchase the required services independently through the Vocu official website online according to your own needs; you can also entrust your dedicated customer manager or customer service representative to assist you in selecting and purchasing the required services. If your order is accepted by the system and shows that the order has been successfully placed, it means that the service purchase is successful. Vocarea should provide you with services according to your order requirements and service rules, unless otherwise agreed between you and Vocarea. 3.1.2 You need to complete payment in a timely manner after submitting your order. Beyond the period displayed on the order page, the system will automatically close the order; relevant services may also be unable to be successfully purchased due to time limits, inventory limits, or activity quantity limits, resulting in insufficient quantity or reaching the limit during your order submission for payment. 3.1.3 Vocarea has the right to carry out marketing and promotion activities. During marketing and promotion, Vocarea may adopt preferential measures such as price discounts, service upgrades, and gifts, such as "limited time free", "limited time discount", "limited quantity discount", "recharge discount", "gift service", etc. You understand that these preferential measures are temporary, phased, or have total quantity limits, purchase quantity limits, or may only apply to users who meet specific conditions, or have other condition restrictions. Vocarea does not guarantee that all users can participate in activities and obtain preferential rights. Vocarea has the right to formulate activity rules. Users participating in promotional activities should read and understand the activity rules and obtain and use Vocu services according to the corresponding rules. You understand that the preferential rights you obtain, including the price discount preferences and service preferences you enjoy outside of marketing and promotion activities provided by Vocarea, cannot be applied simultaneously, nor can they be transferred, nor can you require Vocarea to repurchase them, unless otherwise expressly permitted by activity rules and related agreements. 3.1.4 Vocarea may give specific services or some items in services (collectively referred to as "gift services") to eligible customers for various reasons such as customer feedback and marketing promotion. You understand and agree that gift services are additional benefits provided by Vocu for customers. The service content of gift services (including but not limited to service standards, etc.) may be different from services purchased at regular prices. You need to pay attention and confirm acceptance, otherwise, please do not use gift services. Gift service items or preferential activities cannot be converted into cash or offset against regular service prices. 3.1.5 Vocarea may launch free trial services such as public beta and internal beta from time to time. You can obtain and use them through voluntary application and other methods, and comply with this Agreement and related agreements of free services. You understand that such free services are usually not long-term or permanent. Vocarea will not make commitments to the availability and reliability of such services, nor will it be responsible for any results of your use of such services. Vocarea reserves the possibility of making availability and reliability commitments to such free services and charging fees. Before charging service fees, Vocarea will notify you separately. 3.2 Service fees 3.2.1 You can obtain Vocu services by prepayment or postpayment, subject to the payment method supported by the service you purchased. Prepayment, also known as "prepayment", you need to submit an order and complete payment before Vocarea provides corresponding services; postpayment, you first use the service and then pay the fee. You need to pay the fee within the payment period determined according to the service rules of the service. 3.2.2 Based on your business credit, you may obtain a "credit limit" granted to you by Vocarea, so that you can enjoy the convenience of "postpayment" for some services that require prepayment within the limit. You understand that the credit limit you can obtain from Vocarea depends on Vocarea's assessment of your business credit, and Vocarea has the right to adjust it. 3.2.3 Whether it is a prepaid service or a postpaid service, if you and Vocarea have other agreements on fee payment, both parties should give priority to the other agreements. Your ordering Vocu services within the credit limit does not affect the execution of relevant agreements between you and Vocarea regarding service fee account periods and settlement. 3.2.4 You can query purchased services, fee payment, and arrears through your Vocu account. To avoid your arrears affecting service continuity, Vocarea recommends that you view your bills and arrears notices in a timely manner and pay fees in a timely manner. Vocarea provides you with multiple payment channels such as online payment and bank transfer according to circumstances. You can choose an appropriate method for payment and pay attention to reserving reasonable time to ensure payment is received. If you have arrears, Vocarea has the right to charge you liquidated damages at a standard of 0.05% of your arrears amount per day. 3.2.5 For your convenience of operation, if system functions support it, you can set "automatic renewal" for some services. Automatic renewal means that when the Vocu service you purchase that is billed by duration expires, if the available balance in your Vocu account is sufficient, the system will automatically deduct the fee for the next renewal period from your account. Unless otherwise explicitly agreed, the price of automatic renewal is the price at the time when the system executes the deduction. 3.2.6 In view of the diversity of Vocu service billing methods, please pay attention to the billing instructions when purchasing services and purchase according to your needs. For certain types and certain billing methods of services, once you purchase them, even if you do not actually use them, you need to pay fees, including but not limited to the following situations: (1) Package services. Such services include one or several service rights, and may have usage period requirements. Rights will be cleared after the usage period expires. (2) Services billed by duration. After purchasing services that include billing by duration, you will obtain services within the period, and fees should be paid within the period. (3) Based on rules or agreements. For example, service rules have declared in advance that they are non-refundable, or you have promised a minimum consumption amount to Vocarea. If some continuously billed services are no longer what you actually need, Vocarea recommends that you inspect and close the corresponding services yourself. 3.2.7 You can view your fee consumption status by logging into your Vocu account. You can request your fee consumption bill from Vocarea every month. The bill serves as a credential for fee settlement between both parties. If you have objections to the bill, you should raise them to Vocarea within 5 working days after receiving the bill; if you do not raise objections within the aforementioned period, you will be deemed to have confirmed the bill. For bills you have objections to, both you and Vocarea will conduct checks, and the bill confirmed by both parties after the check shall prevail. During the check period, you should first pay the undisputed portion of the amount. If you do not agree with the check result but do not have conclusive evidence to prove that the bill is incorrectly charged, the settlement fee shall be based on the bill provided by Vocarea. 3.2.8 You should pay fees to Vocarea in a timely and full manner. When you have arrears, Vocarea may send you reasonable prompts or reminders. If you fail to pay service fees in full as agreed, in addition to requiring you to bear corresponding liability for breach of contract, Vocarea also has the right to directly take measures to suspend the provision of corresponding services or terminate the provision of corresponding services at any time. When Vocarea terminates your service for this reason, it will send you necessary notifications. 3.2.9 If you have multiple Vocu accounts in your name, each Vocu account is billed independently. You understand that if some accounts in your name have arrears, although Vocarea may give you the convenience of not affecting the services of your accounts that have not yet incurred arrears, Vocarea always reserves the right to merge and dispose of the fees in all your Vocu accounts. Vocarea has the right to offset the prepaid but not yet consumed funds in your account to your arrears in other Vocu accounts and your other payable fees. If the funds in all your Vocu accounts are insufficient to offset your arrears and other payable fees, Vocarea has the right to refuse and terminate services for all your Vocu accounts. 3.2.10 Whether you pay Vocu service fees yourself, entrust others to pay Vocu service fees, or others pay fees for your Vocu account, it is deemed to be your payment behavior. If you apply for a refund of funds, you must comply with Vocarea's rules for refunding funds. Vocarea will refund funds to the original payment source according to the refund rules in priority. You understand that to fulfill the obligation of preventing and treating telecommunications network fraud, Vocarea has the right to temporarily freeze, return to the original payment source, or transfer to public security organs for processing funds paid by you that are suspected to be from suspicious sources. In this case, the affected funds are deemed not to have been paid to Vocarea, and you need to separately supplement the payment. 3.2.11 You can obtain Vocu services by purchasing points. Points can be used to consume corresponding services. Points cannot be exchanged for any currency. You understand and agree that once points are purchased, they will not be refunded under any circumstances unless otherwise expressly stipulated by laws and regulations. 3.3 Service support 3.3.1 Vocarea provides you with after-sales services. Vocarea provides consultation services in various ways such as online customer service, Discord community, QQ groups, third-party customer service platforms, and email to help you answer questions encountered during the use of Vocu services. At the same time, Vocarea can also provide you with free or paid technical services, subject to the announcement on the Vocarea official website. 3.3.2 Vocarea may introduce and recommend Vocu services to you through email, text message, etc. Whether you need recommended services and which Vocu services to choose are up to you. 3.3.3 Vocarea continuously optimizes, improves, and expands existing services to provide you with richer service types and service functions. You understand that new or expanded service types and service functions may require you to pay additional fees to use. At the same time, Vocarea also has the right to charge for current free services, increase or decrease service prices, and announce on the Vocu official website or send you notifications when adjusting prices. The adjusted prices will take effect within the period determined by the announcement or notification. Unless otherwise agreed between both parties. 3.3.4 Vocarea provides availability guarantees within the scope stipulated by service rules. If your requirements for availability are higher than service rules, you can proactively perform high availability settings on your own system, or contact Vocarea to provide assistance or technical support. 3.3.5 If Vocarea does not propose explicit written service level agreements (SLA) for a service, it is deemed not to provide availability, reliability, or concurrency performance guarantees for the service; Vocarea will make reasonable efforts to ensure the continuity of such services but will not be responsible for any results of your use of such services. 3.3.6 You understand and agree that the services provided by Vocarea are provided according to the current status that can be achieved by existing technology and conditions. Vocarea will make reasonable efforts and under adapted security capabilities to ensure the continuity and security of services, but Vocarea cannot guarantee that the services it provides are flawless. Therefore, even if there are defects in the services provided by Vocarea, if the above defects are unavoidable at the current industry technical level, they will not be deemed as Vocarea's breach of contract, and Vocarea does not need to bear any responsibility. Both parties should cooperate amicably to solve problems. 3.4 Service suspension, change, termination 3.4.1 To provide you with more complete services, Vocarea has the right to conduct inspections, maintenance, upgrades, and optimization of service platforms or related equipment, systems, software, etc., regularly or irregularly, which may cause short-term interruptions or suspensions of the services you use. Vocarea does not need to bear responsibility for this interruption or suspension, but Vocarea should send you notifications in advance within a reasonable time. 3.4.2 Vocarea has the right to adjust and change the service types and service functions provided according to its own operational arrangements. The aforementioned adjustments and changes that affect your use of Vocu services will be notified to you by Vocarea within a reasonable period before the adjustments and changes take effect. If relevant adjustments and changes will substantially reduce the functions and rights of Vocu services you have purchased, Vocarea will provide corresponding adjustment plans. If you have objections, you should raise them within 30 days after Vocarea notifies you. 3.4.3 To ensure the security and stability of services, Vocarea may need to make major adjustments such as data center removal, transformation, migration, and equipment replacement. The above major adjustments may affect the services you use. Vocarea will notify you at least 30 days in advance so that you can migrate and adjust your business systems. You should actively cooperate in the migration of relevant data. You promise to cooperate in completing corresponding operations within the time specified by Vocarea after receiving Vocarea's notification. Otherwise, if your business cannot be accessed or other problems occur as a result, the corresponding consequences shall be borne by you. 3.4.4 You understand that when Vocarea needs to interrupt providing services to you or cannot continue to provide services to you due to executing orders and regulatory instructions from courts, government agencies, and other competent authorities, or to handle urgent events or threats to the security or integrity of Vocu services, Vocarea will modify, restrict, suspend, or terminate providing services to you within the affected scope. You understand that considering the urgency and particularity of relevant events, Vocarea may directly perform such operations without prior notification at this time. 3.4.5 You can terminate some or all Vocu services you have activated according to this Agreement and Vocu service rules. You can also cancel all Vocu accounts you have registered to terminate the service relationship between Vocarea and you. You should pay attention to inspect and evaluate the impact of terminating relevant Vocu services on your systems and operating business to avoid causing harm. 3.4.6 When services expire or terminate, after you have settled all service fees and borne corresponding breach of contract and compensation responsibilities (if any), you can apply for a refund of prepaid but not yet consumed funds in your Vocu account. If both parties have other agreements on fee clearance, they will be handled according to the agreement. ## Article 4 Third-Party Products or Services 4.1 You can obtain and use products or services provided by third parties through Vocu websites and Vocu market platforms. In this case, the operator of third-party products and services establishes a corresponding service relationship with you and assumes responsibility for products and services to you. Vocarea assumes corresponding responsibilities to you within its own scope of responsibility according to service rule agreements. 4.2 Some services under this Agreement may be provided by Vocarea's affiliated companies. On the premise of complying with this Agreement, Vocarea's affiliated companies assume corresponding responsibilities to you according to relevant service rule agreements. Due to company mergers, divisions, business adjustments, and other reasons, Vocarea may transfer some or all rights and obligations under this Agreement to Vocarea's affiliated companies or other designated third parties. Vocarea must notify you in advance and make every effort to ensure that there is no adverse impact on the Vocu services you use. If you have objections, you can raise them to Vocarea within 30 days after receiving the notification. ## Article 5 Network Security and Network Order 5.1 Both you and Vocarea have the obligation to comply with the laws and regulations of the People's Republic of China and other applicable laws and regulatory policies, and consciously maintain network security and network order. 5.2 You and Vocarea should each take security protection measures for their own network connections, business systems, and computer systems, prevent security vulnerability risks, and jointly prevent network security incidents from occurring. When network security incidents occur, both parties should bear responsibilities within their respective security responsibility scopes. If you need to enhance security protection measures, you can purchase and use security protection products and services provided by Vocarea according to your own needs. You understand that using security protection products and services is a necessary measure to improve the security of computer information systems and equipment, but Vocarea cannot and cannot guarantee that the security of your business can be absolutely guaranteed if you use Vocarea's security protection products and services. 5.3 Vocarea should formulate network security incident emergency plans in accordance with the requirements of laws and regulations, and timely handle security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions of Vocu services and related business systems and computer systems on which the services depend; when incidents endangering network security occur, immediately start emergency plans and take corresponding remedial measures. 5.4 Vocarea fulfills its legal obligations of information network security management. Vocarea has been committed to providing users with a civilized, healthy, standardized, and orderly network environment. It conducts necessary inspections of public information connected to the Vocu platform to make the Vocu network healthy and clear and operate in compliance. You may not use Vocu services to produce, upload, copy, publish, transmit, or reproduce content that violates laws and regulations. 5.5 Vocarea establishes mechanisms for monitoring, identifying, and disposing of activities involving telecommunications network fraud and supporting and helping behaviors using Vocu services in accordance with relevant regulations. When Vocarea discovers clues to suspected fraud illegal crimes or risk information, it will transfer them to relevant departments in accordance with relevant regulations and provide technical support and assistance for relevant departments to handle telecommunications network fraud cases and collect evidence in accordance with the law. Vocarea's audit records can serve as evidence of user violations. Vocarea has the right to delete illegal information, ban accounts, temporarily or permanently prohibit the use of this service, and has the right to pursue responsibility and demand compensation from users. 5.6 You should comply with the norms and requirements of applicable laws for you. If you engage in Internet services or value-added telecommunications business in mainland China, you should obtain corresponding licenses or perform filing according to national regulations and assume responsibility for the legality of your own website content and service content. 5.7 If you apply this service to your products, applications, and functions in mainland China, and your products, applications, and functions involve the application of new technologies such as deep learning and virtual reality, as a deep synthesis service provider, you should comply with relevant provisions of applicable laws such as the "Internet Information Service Algorithm Recommendation Management Regulations" and "Internet Information Service Deep Synthesis Management Regulations", including but not limited to: (1) You should implement the main responsibility for information security, establish and improve management systems such as algorithm mechanism review, user registration, information content management, data security and personal information protection, minor protection, and employee education and training, and have safe and controllable technical guarantee measures adapted to the development of new technologies and new applications. (2) You should formulate and publicize management rules and platform conventions, improve service agreements, prominently remind users (i.e., users of your products, applications, and functions, also deep synthesis service users) of information security obligations, and perform corresponding management responsibilities in accordance with laws and agreements. (3) You should authenticate users' real identity information in accordance with the law. For users who do not undergo real identity information authentication, you may not provide them with information publishing services. (4) You should strengthen the management of deep synthesis information content, and review users' input data and synthesis results through technical or manual methods; establish and improve feature libraries for identifying illegal and bad deep synthesis information content, improve library entry standards, rules, and procedures, and record and retain relevant network logs; take corresponding disposal measures on illegal and bad information in accordance with the law, and take disposal measures such as warnings, function restrictions, service suspension, and account closure on relevant users in accordance with laws and agreements. (5) You should strengthen deep synthesis technology management, regularly review, evaluate, and verify algorithm mechanisms; provide tools such as models and templates with editing functions for biometric information such as voices or non-biometric information such as special objects and scenes that may involve national security and social public interests, and should conduct security assessments on your own to prevent information security risks. (6) You should strengthen training data management, ensure that data processing is legal and legitimate, and take necessary measures to ensure data security. If training data contains data involving personal information, you should also comply with relevant provisions on personal information protection and must not illegally process personal information. (7) You should add identifiers that do not affect user use through effective technical measures to deep synthesis information content produced by users using your products, applications, and functions, and retain log information in accordance with the law so that published and disseminated deep synthesis information content can be identified and traced by yourself. (8) You should prominently mark synthesized audio content in obvious positions to avoid causing public confusion or misidentification. (9) You should establish and improve rumor refutation mechanisms. When you discover that users use deep synthesis technology to produce, copy, publish, or disseminate false information, you should promptly take corresponding rumor refutation measures and report relevant information to cyberspace administration and other departments for filing. (10) You should set up convenient and effective user appeal and public complaint and report entrances, publicize processing procedures and feedback time limits, and timely accept, process, and provide feedback on processing results. (11) You should fulfill filing procedures within ten working days from the date of providing services in accordance with relevant provisions of the "Internet Information Service Algorithm Recommendation Management Regulations". 5.7.1 If you launch new products, new applications, or new functions with public opinion attributes or social mobilization capabilities based on new technologies such as deep learning and virtual reality in mainland China, or adjust and add relevant products, applications, and functions, you should conduct security assessments in accordance with relevant national regulations. 5.8 You should use Vocu services legally. You may not engage in illegal or criminal activities, nor may you use Vocu services to provide help or convenience for others' illegal or criminal activities. You may not engage in the following behaviors that endanger network security and network order: (1) Engaging in activities that endanger network security such as illegally intruding into others' networks, interfering with others' normal network functions, and stealing network data; (2) Providing programs and tools specifically for engaging in activities that endanger network security such as intruding into networks, interfering with normal network functions and protective measures, and stealing network data; (3) Implementing telecommunications network fraud and other network illegal behaviors; (4) Knowing that others are engaging in activities that endanger network security, telecommunications network fraud activities, and other network illegal behaviors, providing them with technical support, advertising promotion, payment settlement, and other help; (5) Other behaviors that destroy Internet security and order. 5.9 You may not use Vocu services to endanger Vocarea's operational stability and security, nor infringe on others' legitimate rights and interests. You may not engage in the following behaviors: (1) Implementing any behavior that changes or attempts to change the system configuration provided by Vocu services or destroys system security; (2) Interfering or attempting to interfere with the normal operation of any Vocu product or any part or function in any way, or producing, publishing, or disseminating tools and methods for the above, etc.; (3) Violating the operation regulations of networks, equipment, or services connected to Vocarea's network, implementing illegal or unauthorized access, misappropriation, interference, or monitoring; (4) Using technical or other means to destroy or disturb the operation of Vocu services or others' use of Vocu services; (5) Publishing and disseminating spam (SPAM) or implementing behaviors that infringe on others' intellectual property rights or any other legal rights and interests, such as "private servers" and "plug-ins"; (6) Using services provided by Vocu as virtual servers, illegal proxy servers (Proxy), and mail servers, or engaging in business activities such as DDoS protection and DNS protection without Vocarea's consent using services provided by Vocu; (7) Your website and services or business suffer abnormal large traffic visits or unreasonable occupation of resources, frequent attacks (including but not limited to DDoS attacks), and you fail to take disposal measures in a timely manner, or fail to eliminate the impact according to Vocarea's requirements, thus adversely affecting the Vocu service platform or others; (8) Using IP addresses, bandwidth, and other network access resources you obtained from Vocarea to operate IDC, ISP, and other businesses in mainland China; (9) Other behaviors that Vocarea explicitly opposes or does not allow, such as conducting virtual currency "mining" behaviors. 5.10 You understand that Vocarea's various contact methods can also serve as complaint processing platforms or report platforms. You can submit complaints or reports to Vocarea through Vocarea's various contact methods, including but not limited to online customer service, Discord community, QQ groups, third-party customer service platforms, and email. After receiving your complaint or report, Vocarea will verify and process it according to specific circumstances. 5.11 When Vocarea discovers on its own or based on information from relevant departments or complaints from right holders that you may have behaviors that violate relevant laws and regulations or this Agreement, it has the right to require you to immediately delete or modify relevant content, or correct your own behavior. At the same time, Vocarea can report to competent departments your suspected illegal or criminal behavior. Furthermore, to block or screen harmful behaviors and protect the normal operation of Vocu services, Vocarea has the right to restrict or suspend the provision of all or part of Vocu services to you, and terminate the provision of Vocu services to you, and restrict and freeze your Vocu account. Vocarea's taking the above measures results in your service being unavailable, business being suspended, data being cleared, and other consequences and losses, all of which shall be borne by you; if your behavior causes losses to Vocarea or third parties, you should compensate them. Vocarea reserves the right to pursue your other responsibilities according to laws, regulations, and this Agreement. ## Article 6 User Business Data 6.1 Vocarea acknowledges that the user business data you upload, store, distribute, process, and otherwise process through Vocu services is your data, and you fully own your business data. You also understand that information and data generated and recorded by Vocarea due to your use of Vocu services, such as log information, metering and fee information, and service consultation information, Vocarea owns corresponding rights and interests. 6.2 You can perform corresponding data backups according to the importance of user business data. Vocu services may provide you with data backup functions or tools. If you use such functions or tools, you need to be responsible for executing backup operations. Vocarea only assumes responsibility within the scope of data backup services provided by law or agreement. When you release services or delete user business data, your data in Vocu services or Vocarea data centers will be cleared. Vocarea will no longer continue to retain your business data and has no obligation to restore or return your business data. You have the obligation to operate carefully when performing data clearing actions to avoid misoperation risks. 6.3 When the Vocu service period expires or services terminate, you should clear or migrate your business data in a timely manner. You should complete data clearing or migration within the data retention period stipulated by service rules (if there is no agreement, it shall be subject to the reasonable period stated in the notification sent by Vocarea to you). Except as otherwise stipulated by laws, required by relevant departments, or otherwise agreed by both parties, Vocarea may delete user business data after the data retention period expires and no longer retain any of your business data. 6.4 You need to comply with applicable laws and regulations on data security and personal information protection when conducting data processing activities, and independently bear the responsibilities and consequences caused by violating applicable laws and regulations. If your business data contains personal information, you should ensure that you have obtained the consent of the personal information subject and have the right to transmit their personal information to Vocu for data processing. 6.4.1 You should collect data in legal and legitimate ways, and must not steal or obtain data through other illegal means; collect and use data within the purposes and scope stipulated by laws and regulations; data collection and processing comply with your agreement with relevant data subjects. 6.4.2 You should take corresponding technical measures and other necessary measures to ensure data security; you should strengthen risk monitoring, and immediately take remedial measures when discovering data security defects or vulnerabilities and other risks. 6.4.3 You should comply with relevant provisions of applicable laws and regulations on data security assessment, data entry and exit, and network security level protection, and fulfill corresponding legal obligations. 6.5 You understand and agree that to provide you with voice cloning related services, Vocu may collect, transmit, use, process, and store the voice of you and persons who authorize you to use their voice data through \[your terminal device] to realize the functions of this service. For this purpose, you agree and authorize Vocu: (1) Obtain microphone permission of the terminal device; (2) Perform environmental noise detection; (3) Collect personal voice, content limited to reading designated text provided by this service and user custom text. 6.6 You understand and agree: Vocu legally provides you with technical capabilities for voice cloning services. All personal information including corpus data used for training personalized custom timbres that you collect, obtain, and provide to Vocu for using this service is processed independently by you as a personal information processor who legally collects and uses personal information (personal information under this service refers to voice audio you collect from information subjects and other types of personal information of information subjects). Legal collection and use of personal information is a necessary prerequisite for you to use this service. To legally use this service, you confirm that you have taken measures including but not limited to the following to ensure that you legally collect and use personal information: (1) Legally protect the legitimate rights and interests of information subjects (including but not limited to the right to know, the right to choose, etc.), adhere to the principles of legality, legitimacy, and necessity, and legally collect and use personal information of information subjects. (2) You have obtained the legal, full, and explicit consent of the information subject through privacy policies or other authorization forms (for sensitive personal information, you also need to obtain separate consent from the information subject). The authorization content should include the relevant personal information processing activities that are necessary for you to conduct this service according to these Terms of Service, specifically Vocu's corresponding personal information entrusted processing activities based on your commission on the basis of personal information you collect and upload to this service to provide you with this service. Vocu does not need to obtain authorization or permission from any other subject again. (3) Without the authorization of the information subject or after the information subject withdraws/terminates the authorization, you should stop using this service for the relevant information subject and delete the relevant information of the information subject in a timely manner. (4) Whether the personal information of the information subject is what you have already mastered before using this service, or what you collect and use due to using this service, it should comply with the requirements of laws and regulations and these Terms of Service. (5) As an independent personal information processor, you should have corresponding information security protection capabilities and fulfill information security guarantee obligations to information subjects. Vocu does not make any guarantees for your information security protection capabilities and data processing behaviors. (6) You should provide information subjects with easy-to-operate implementation mechanisms for realizing information subject rights such as viewing, copying, correcting, deleting their personal information, withdrawing or changing their authorization consent, and canceling their personal accounts. Vocu will provide you with necessary capability support within the scope achievable by this service. (7) Other measures that should be taken to legally protect the legitimate rights and interests of information subjects. 6.7 You understand and agree: To realize service purposes, Vocu follows the principles of legality, legitimacy, necessity, and integrity. Based on your commission, instructions, and needs and for the purpose of providing you with this service, Vocu's data processing activities (including personal information) will not exceed the scope of your instructions. You have the right to supervise Vocu's data processing behaviors. 6.8 If you fail to obtain the legal and effective consent and authorization of the information subject or your commission instructions violate the provisions of laws and regulations (including but not limited to the "Civil Code of the People's Republic of China", "Personal Information Protection Law of the People's Republic of China", "Cybersecurity Law of the People's Republic of China") or you use Vocu services for illegal business activities, Vocu has the right to immediately notify you and stop providing relevant services without assuming any responsibility. You shall bear the tort liability to information subjects and other legal responsibilities yourself. 6.9 The data processing location for voice cloning related services is within mainland China. Vocu will only retain your personal information and data for the shortest period necessary for the purpose of providing this service. Except for information that must be retained according to laws and regulations, Vocu will stop all data usage behaviors after the data processing period ends, or return relevant personal information (if any) to you or delete all such personal information according to your instructions. If laws and regulations do not allow Vocu to delete such personal information, Vocu will not use this personal information for any purposes other than your commission and instructions. If it is technically difficult to delete personal information, Vocu will stop processing except for storage and taking necessary security protection measures. 6.10 You should adopt the principles of prudence, rationality, and legality to take necessary measures to protect your own information, including but not limited to improving internal management norms, necessary security protection technologies, and being cautious in cooperating with third parties. 6.11 Vocu has the right to take appropriate measures to verify and check whether you have fulfilled the corresponding obligations stipulated in the usage rules and data processing requirements in these Terms of Service. You should provide necessary assistance and cooperation for such verification and checks (including but not limited to uploading legality authorization certificates related to audio data, etc.). Regardless of whether Vocu has taken verification and check measures, and regardless of the verification and check conclusions, it does not affect your bearing of the above guarantee obligations and responsibilities. If you fail to fulfill the corresponding obligations stipulated in the usage rules in these Terms of Service or there are circumstances that violate the provisions of laws and regulations, Vocu has the right to immediately take measures based on its own reasonable judgment unilaterally, including but not limited to deleting relevant information and data, suspending services, freezing or canceling your account, and does not assume any responsibility. You shall bear the tort legal responsibilities to information subjects and other legal responsibilities yourself. If Vocu suffers losses due to processing information subject information (including but not limited to compensation and/or compensation to information subjects and other third parties, administrative penalties, loss of goodwill, etc.), you should compensate Vocu for all losses. 6.12 Vocarea protects customer data stored in Vocarea data centers according to applicable laws and assumes corresponding security guarantee obligations for user business data. Except as otherwise stipulated by laws and regulations or required to execute your service requirements, Vocarea will not make any unauthorized use and disclosure of your business data without your consent. ## Article 7 Intellectual Property Rights 7.1 The intellectual property rights of any materials, technology, or technical support, software, services, etc., provided by one party to the other under this Agreement belong to the providing party or its legal rights holder; except for this, unless the providing party or legal rights holder expressly agrees, the other party has no right to copy, disseminate, transfer, license, or provide others with the use of the above intellectual property rights. 7.2 Unless otherwise noted, the intellectual property rights of content provided by Vocarea in various services, including but not limited to software, technology, programs, algorithms, models (including standard models and custom models), codes, API lists, technical documents, developer tools, web pages, text, images, audio, video, charts, layout design, etc., belong to Vocarea. You only have the right to use according to these Terms of Service and must not harm Vocarea's intellectual property rights and interests in any way; except with Vocarea's express consent, you have no right to copy, disseminate, transfer, license, or provide others with the use of the above content and its related intellectual property rights. You also may not crack, perform reverse engineering, decompile, disassemble, or otherwise attempt to discover source code or circumvent any technical restrictions of software, systems, etc., provided by Vocarea. 7.3 You should ensure that any content you provide, publish, upload, and process during your use of Vocarea's various services and the behavior itself (including but not limited to software, technology, programs, web pages, text, images, images, audio, video, electronic documents, other data, etc.) are either original to you or have obtained legal authorization (and including sub-authorization). You further warrant that the foregoing content shall not contain any content that violates applicable laws or infringes on the legitimate rights and interests of third parties (including but not limited to voice rights, intellectual property rights, and legitimate rights and interests of personal information, hereinafter the same), and you will not use this service to infringe on the legitimate rights and interests of third parties. 7.4 You understand and agree that the intellectual property rights of timbres (including standard target timbres and custom cloning timbres) provided by Vocu to you belong to Vocarea. Depending on the service content you choose, you enjoy different rights to timbres: (1) If you choose to use Vocu standard target timbres to synthesize audio, you only have the right to use according to these Terms of Service and must not harm Vocu's legitimate rights and interests in any way; (2) If you choose to provide timbre corpus data to Vocu to train custom timbres yourself, you have the right to use the custom timbres. You have the right to decide whether to authorize Vocu to use them according to your own situation, and determine it by signing a separate agreement with both parties. Vocu will only use (including licensing third parties to use) the custom timbres after obtaining your written explicit authorization and consent. 7.5 You have the right to use audio content synthesized by this service, but you should judge the synthesized audio content yourself and bear all risks and legal responsibilities arising from the use of such content, including all risks arising from reliance on the legality, non-infringement, correctness, accuracy, completeness, practicality of synthesized audio content, or meeting specific purposes. Vocu cannot and will not be responsible for any loss or damage caused to you by the foregoing risks. 7.6 Trademark rights, copyrights, or other intellectual property rights enjoyed by each party remain solely owned by each party and will not be transferred to the other party or jointly owned by both parties due to the signing or performance of these Terms of Service. 7.7 Vocarea reserves intellectual property rights and other rights and interests in service results and service derivatives under this Agreement; except as otherwise explicitly stipulated in this Agreement, nothing in this Agreement shall be interpreted as granting you intellectual property rights and other rights and interests in the foregoing service results and service derivatives. 7.8 Either party should respect the other party's and third parties' intellectual property rights. If any third party files a lawsuit or claims against the other party on the grounds that one party has infringed on its intellectual property rights or other legitimate rights and interests, the responsible party should independently handle related disputes, compensate the other party's direct economic losses, and exempt the other party from liability. 7.9 If a third party claims against you alleging that your behavior of obtaining and using Vocu services according to this Agreement infringes on the intellectual property rights of right holders, or Vocarea believes that such claims may be raised, Vocarea will decide on its own: (a) Obtain the right for you to continue using applicable Vocu services; (b) Modify Vocu services, or replace original services with non-infringing software or services that will not seriously damage service functions; or (c) If neither of the above options is commercially reasonable, terminate the applicable order and refund you the fees you prepaid to Vocarea for the services involved in the claim (or possible claim) in proportion. Vocarea will provide you with available necessary and reasonable information and assistance for settlement or defense, and assume corresponding compensation responsibilities to you for damages attributable to Vocarea's reasons. However, for claims raised by third parties in the following circumstances, you should defend yourself and pay compensation for any adverse final judgment or settlement: (a) You use technology or software or software improvements not provided by Vocarea; (b) Technology or software or software improvements developed independently by you; (c) Software or technology combined or changed by you to Vocu products and other third-party software or technology; (d) Services or products provided by Vocarea according to your special requirements or specified to meet specific specifications or requirements; (e) Responsibilities arising from you not complying with or executing Vocu service rules and related notifications. ## Article 8 Confidential Information 8.1 For the purposes of this Agreement, you and Vocarea have provided or will provide or disclose certain confidential information to both parties. Among them, the party disclosing confidential information is the "disclosing party", and the party receiving confidential information is the "receiving party". 8.2 "Confidential information" refers to non-public information, information, data, materials, etc., held by the disclosing party related to its business, operations, technology, rights, and other matters, including but not limited to business plans, business data, knowledge and information related to technology, ideas, concepts, plans, provided items or supplier information, user information, personnel information, business plans, service prices and discounts, financial status, etc. 8.3 For information the receiving party learns from the disclosing party, if it is marked or can reasonably be recognized as belonging to the disclosing party's confidential information, the receiving party must keep the disclosing party's confidential information confidential and may not disclose it to third parties or use it for purposes other than this Agreement in any way without the disclosing party's written consent. The receiving party should treat the disclosing party's confidential information with the same degree of care as it treats its own confidential information (and no less than reasonable prudent obligations). 8.4 Despite the foregoing agreement, information meeting any of the following circumstances is not deemed confidential information: (1) Information that the receiving party possessed through legal channels or methods before the disclosing party disclosed it to it; (2) The information has already become part of the public domain, or the information is disclosed without the receiving party violating this Agreement; (3) Information that the receiving party legally learns from other third parties with the right to disclose information and is not subject to confidentiality obligations; (4) Information that is independently obtained or developed by the receiving party without using or referring to any of the disclosing party's confidential information. 8.5 If the receiving party needs to legally disclose the disclosing party's confidential information based on the requirements of laws and regulations or regulatory authorities, it will not be deemed a violation of this Agreement, but the receiving party should notify the disclosing party as soon as possible within the scope permitted by law. At the same time, the receiving party should strive to help the disclosing party effectively limit the disclosure scope of the confidential information and protect the legitimate rights and interests of the disclosing party. 8.6 The confidentiality obligations of both parties shall continue to be valid during the validity period of this Agreement and after the expiration of the period until the relevant information no longer has confidentiality significance. 8.7 Once a confidential information leakage incident occurs, both parties should cooperate to take all reasonable measures to avoid or reduce the occurrence of damage consequences; if the receiving party violates confidentiality obligations and causes losses to the disclosing party, the receiving party should compensate for the direct economic losses caused to the disclosing party. ## Article 9 Export Control and Sanctions Law Compliance 9.1 Each party undertakes to comply with the export control laws and regulations of the People's Republic of China, and on this premise, comply with all economic and trade sanctions and export control laws and regulations applicable to this Agreement (the foregoing laws and regulations and sanctions are collectively referred to as "applicable export control laws"). You undertake not to use products or services provided by Vocarea for purposes prohibited by applicable export control laws. Without permission from national export control management departments or relevant government departments, you, and individuals or entities you authorize to use products or services provided by Vocarea, may not provide technology, software, or services that are controlled items to individuals or organizations listed on control lists and other prohibited or restricted transaction lists in a manner that violates applicable export control laws through products or services provided by Vocarea, or in any way cause Vocarea to violate applicable export control laws. ## Article 10 Liability for Breach of Contract 10.1 The party that violates the agreement of this Agreement should assume liability for breach of contract according to this Agreement and relevant legal provisions. 10.2 You should ensure that any materials submitted to Vocarea, use of Vocarea's services, and results produced by using Vocarea's services have not infringed on any third party's legitimate rights and interests. You agree that if any third party makes any claim or request to Vocarea or its affiliated companies due to your own violations, violations of this Agreement, or your infringement on any rights of others, or if Vocarea and its affiliated companies suffer any losses as a result, you agree to fully compensate. At Vocarea's request, you must defend on behalf of Vocarea and exempt Vocarea from the above compensation. During this process, Vocarea should promptly provide you with written notification from third parties and provide available necessary and reasonable information and assistance for your settlement or defense. Your settlement with third parties regarding the above claims or requests shall not impose any burdens on Vocarea or harm Vocarea's rights and interests. 10.3 Under any circumstances, Vocarea shall not be liable for any indirect, incidental, special, or punitive damages and compensation, such as loss of profits, loss of opportunities, loss or damage of reputation/goodwill, etc. Vocarea's liability for loss compensation under this Agreement shall not exceed the total amount of service fees you have paid for the service in the past 12 months at the time the damage occurred. ## Article 11 Force Majeure and Exemption 11.1 Force majeure refers to circumstances that the parties to the agreement cannot foresee and whose occurrence and consequences cannot be overcome and avoided, including but not limited to: natural disasters such as floods, hail, tsunamis, typhoons, droughts, and fires; government actions such as policies, laws, regulations promulgated or adjusted or changed by government authorities and new behavioral measures taken that result in the agreement being unable to be performed; abnormal social phenomena such as riots, diseases, wars, strikes (not including internal labor disputes of each party), etc.; other events that cannot be foreseen, cannot be overcome, and cannot be avoided that have a significant impact on one or all parties. 11.2 When force majeure causes any party (the "affected party") to be unable to perform all or part of its obligations under this Agreement, it shall not be deemed a breach of contract by the affected party. The affected party shall not be liable for any damage, loss, or increased costs suffered by the other party caused by force majeure failing to perform or delaying performance of obligations under this Agreement. 11.3 After encountering force majeure, the affected party should take appropriate measures to reduce or eliminate the impact of force majeure and should resume performance of obligations affected by force majeure as soon as possible within the possible scope. At the same time, the affected party should immediately notify the other party and should provide necessary and reasonable supporting documents to the other party within \[15] days after the occurrence of force majeure, and explain the reasons for failing to perform or delaying performance of all or part of the obligations. 11.4 If force majeure causes the affected party to be unable to perform all or part of its obligations under this Agreement for more than \[60] days continuously, both parties should negotiate to determine the conditions for continuing to perform this Agreement or terminate this Agreement. If the parties cannot reach an agreement on the conditions for continuing to perform this Agreement within \[30] days after starting negotiations, either party may immediately send a termination notice to the other party. 11.5 You understand that, in view of the characteristics of the Internet and cloud services, service abnormalities caused by the following circumstances are not Vocarea's breach of contract. Service abnormalities refer to unplanned service interruptions or suspensions, failure to provide services according to promised service standards, failure to meet users' most basic service needs, and other abnormal circumstances where service effectiveness is reduced. (a) Changes in basic telecommunications resources. Including but not limited to telecommunications department technical adjustments, telecommunications/power departments installing, transforming, and maintaining telecommunications networks/power resources, telecommunications/power lines being damaged; (b) Control behaviors of government competent departments and operators; (c) Congestion of public networks, decreased operational efficiency, or hacker behaviors; (d) Other circumstances not caused by Vocarea's fault that Vocarea cannot control or reasonably foresee. 11.6 You understand that many services of Vocu are synthesized based on the content you input. If synthesized content causes you to question or feel uncomfortable, you are welcome to provide feedback to Vocu through various customer service channels at any time. Vocu will attach great importance to your opinions and take timely and effective processing measures, and express sincere thanks to you. However, if you publicly disseminate synthesized sensitive content or unreasonable and ambiguous content, the resulting infringement, disputes, and losses shall be borne by you, and Vocu will not be responsible for this. 11.7 You should be responsible for your use, processing, sharing, and other behaviors of various services or content provided by Vocu based on this Agreement (including but not limited to data generated by services). You should judge the content provided by Vocu yourself and bear all risks arising from the use of such content, including all risks arising from reliance on the correctness, accuracy, completeness, applicability, legality, non-infringement, practicality of Vocu-generated data, or meeting specific purposes. Vocu cannot and will not be responsible for any loss or damage caused to you by the foregoing risks. 11.8 If you use Vocu services through methods not authorized by Vocarea, or if you operate improperly or incorrectly, or if software, hardware equipment, systems, or communication lines you manage and maintain fail, resulting in your Vocu services not being able to be used normally and causing other derivative damages, you need to bear the responsibility yourself, and Vocarea does not need to bear responsibility for this. ## Article 12 Notification and Delivery 12.1 Vocarea may send you various notices and information related to Vocu services such as business notifications, service tips, bill information, payment/renewal notifications, verification messages, marketing information, service rule updates, and violation handling through one or more of the following methods: web announcements, system notifications, in-site messages, emails, text messages, dedicated service communication tools, and letters. The foregoing notices and information are deemed to have been delivered in the following situations: (1) For delivery by special messenger, it is deemed to have been delivered when the recipient signs for it. (2) For publication in the form of web announcements, etc., it becomes effective upon publication (unless otherwise stated). (3) For sending in electronic form, including system notifications, in-site messages, emails, text messages, dedicated service communication tools, etc., it is deemed to have been delivered after successful sending. (4) For delivery by courier company with prepaid postage or registered mail, it is deemed to have been delivered on the 3rd day after mailing. If the delivery time is a legal holiday, the first working day after delivery shall be the delivery date. 12.2 To enable you to receive Vocarea's notifications and information in a timely manner, Vocarea may send you notifications and information through multiple methods. At the same time, Vocarea also provides you with notification and information subscription tools. You can choose to use or close certain notification methods and certain types of information according to your own needs. If you choose to close receiving certain notifications and information, you cannot claim that these notifications and information are ineffective to you because you have not subscribed to that type of notification and information. 12.3 You should send notifications to Vocarea according to Vocarea's contact information published on Vocarea's relevant product or service official websites. If you have a dedicated customer manager or customer service representative, you can also make requests to Vocarea through them. If you fail to notify Vocarea according to the agreed methods and channels, your notification may not be delivered to Vocarea or may be delayed in being delivered to Vocarea. ## Article 13 Agreement Updates 13.1 Based on the timeliness, complexity, high efficiency, and other characteristics of network services and responding to regulatory requirements and policy norms and other reasons, you agree that Vocarea may adjust this Agreement and Vocarea's related service rules and announce them through one or more of the following methods: website announcements, email notifications, text message notifications, system messages, in-site messages, etc. If you continue to use Vocu services after adjustments, it means that you have fully read, understood, and accepted the revised content and will also follow the revised content. ## Article 14 Applicable Law and Dispute Resolution 14.1 This Agreement is signed in the Hong Kong Special Administrative Region of the People's Republic of China. 14.2 The establishment, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall apply to the laws and regulations of mainland China and Hong Kong. 14.3 Unless otherwise stipulated by the context of this Agreement, the terms in this Agreement apply to the following definitions: (1) "User" refers to end users including you who use this service. (2) "Affiliated company" refers to an entity controlled by one party, an entity that controls one party, and an entity that is controlled by the same entity as one party; "control" here refers to the power of one entity to dominate the main business behaviors or activities of another entity. The formation of this power can be based on equity, voting rights, and other relationships generally considered to have dominant power or significant influence. (3) "Use" of this service refers to behaviors including but not limited to installation, access, display, operation, trial use, use, etc. (4) "Content" refers to information, materials, and content in various forms such as data, text, sound, images, videos, files, and software. (5) "Business data" refers to all data and content that users collect, transmit, store, and process using this service, including but not limited to all text, sound, images, or video files, etc. (6) "Generated data" refers to relevant data generated by Vocu using algorithm capabilities based on your requirements and instructions. (7) "Force majeure event" refers to objective circumstances that cannot be foreseen, avoided, and overcome, including but not limited to natural disasters, government actions, promulgation or adjustment of laws, strikes (except for internal labor disputes of either party), turmoil, etc. 14.4 For disputes arising from this Agreement, both parties should first resolve them through negotiation; if both parties fail to resolve them through negotiation, either party may file a lawsuit to the court where Vocarea is located. ## Article 15 Others 15.1 Considering the services Vocarea provides to you, you authorize Vocarea to use your name, trademarks, and other commercial identifiers as well as projects under this Agreement as successful cases in the process of information display, market promotion, and business opportunity negotiations, and display them to potential customers, but Vocarea may not violate the agreements in this Agreement regarding intellectual property rights and confidentiality. 15.2 Unless otherwise stated, all "days" in the text and annexes of this Agreement are calendar days, and settlement currency is Hong Kong dollars, which can be exchanged through other currencies at real-time exchange rates for transactions. (End) # Account Agreement Learn about the account agreement you need to know when registering and using a Vocu account here Welcome to register for a Vocu account. Thank you for using the Vocu service provided by HONGKONG VOCAREA TECHNOLOGY LIMITED (hereinafter referred to as "Vocarea") (which may also be called VocuAI, Vocu.ai, Vocu AI, etc., collectively referred to as "Vocu" or "this service")! To protect your legitimate rights and interests, you should fully read and understand the "Vocu Account Agreement" (hereinafter referred to as "this Agreement"). By checking, confirming, or otherwise accepting this Agreement in any way, or using the Vocu service in any way, you are deemed to have read and agreed to be bound by this Agreement and the [Vocu Service Agreement](/legal/service-agreement), and this Agreement shall become legally effective between you and HONGKONG VOCAREA TECHNOLOGY LIMITED (hereinafter referred to as "Vocarea"). In this Agreement, whether "Vocarea" or "Vocu" (and related similar names) may be used to refer to HONGKONG VOCAREA TECHNOLOGY LIMITED and the Vocu-related services provided by HONGKONG VOCAREA TECHNOLOGY LIMITED depending on the context. If you have any questions about the content of this Agreement or are unable to fully understand it for any reason, please do not proceed to the next step. You may contact Vocu customer service for consultation so that we can explain and clarify for you. Your acceptance of this Agreement in any way means that you have fully read, understood, and fully agreed to the content of this Agreement, and will also follow the revised content. If you are under 18 years old, please read and understand this Agreement with your parents or other guardians. ## Article 1 Definitions 1.1 User: refers to natural persons, legal persons, or unincorporated organizations who register Vocu accounts, log in, browse Vocu websites, or purchase and use Vocu services, including you. In some cases, it is also called "customer". This Agreement is abbreviated as "you". 1.2 Vocu Website: refers to the Internet sites developed and operated by Vocarea for hosting Vocu services, including the official Vocu website and its subordinate pages, as well as mini-programs and other clients. 1.3 Third-Party Account: A third-party platform account recognized by Vocarea that is used to register and log in to Vocu accounts, such as Wusheng Passport, Google, WeChat, QQ, email, and other accounts recognized by Vocarea. 1.4 Laws and Regulations: including laws, administrative regulations, departmental rules, and other normative documents issued by competent state organs, as well as policies, requirements, decisions, or orders issued from time to time. 1.5 Vocarea Rules: refers to service agreements, service rules, specifications, statements, standards, guidelines, instructions, etc., formulated by Vocarea and published through the Vocu website or other channels to regulate your and Vocarea's behavior and the relationship between you and Vocarea, as well as other types of agreements signed between Vocarea and you. ## Article 2 Account Registration and Real-Name Authentication 2.1 Account Registration Qualification 2.1.1 When registering a Vocu account, you should have the necessary and appropriate civil rights capacity and civil conduct capacity. Minors or persons with limited civil conduct capacity who do not have the civil conduct capacity required for registration, the consequences and responsibilities of their improper registration shall be borne by themselves or their guardians. 2.1.2 You warrant that you are not subject to sanctions nor are you a party to any prohibition list or restriction list, including but not limited to any subject list of any economic, trade, and financial sanctions or export restrictive measures formulated, managed, implemented, or enforced by the United Nations Security Council, China, or any international organization, country, or region, otherwise you may not be able to register and use Vocu services normally. 2.1.3 You shall ensure that your conduct in entering into and performing this Agreement and the consequences thereof do not violate the laws, regulations, and other normative documents of the applicable country or region, including but not limited to the laws and regulations of the People's Republic of China. 2.1.4 The number of Vocu accounts each user can register is limited. You cannot register more accounts than the number limited by Vocarea. 2.2 Account Attributes 2.2.1 The account you register on the Vocu website is the unique service identifier provided by Vocarea to provide you with services. Depending on the account, you can obtain corresponding Vocu services. The Vocu account is limited to your own use. Without Vocarea's consent, you may not provide the account to others for use in any way, including but not limited to transfer, gift, rental, or lending. Vocarea does not recognize any private transaction or transfer of accounts, and you shall bear the consequences and legal responsibilities arising therefrom. 2.2.2 According to laws and regulations, judicial rulings, or government orders, if Vocarea needs to cooperate in completing the transfer of account usage rights or implementing other operations or restrictions on the account, Vocarea shall execute them according to the law. 2.3 Real-Name Authentication 2.3.1 To verify the authenticity of your identity and better provide you with services, according to relevant laws and regulations, Vocarea has the right to require you to undergo real-name authentication. You know and agree that, depending on the real-name authentication method you choose, Vocarea needs to collect your personal or business information, such as name, face information, identity documents or business licenses, bank account information, etc., subject to page prompts. 2.3.2 During the real-name authentication process, Vocarea needs to pass your information to third-party authoritative institutions for verification to confirm that the information you provide is true, accurate, and valid. Vocarea will take necessary security and technical measures to protect the security of your information. 2.3.3 Real-name authentication information is the direct and primary basis for determining the ownership of Vocu account usage rights. When there is a dispute over account usage rights, Vocarea has the right to determine the ownership of account usage rights based on real-name authentication information. The rights and obligations under the account, unless there is clear and direct evidence to the contrary, should be deemed to belong to the subject of the real-name authentication information currently recorded by Vocarea. 2.3.4 When you undergo real-name authentication, you must treat it carefully, give it sufficient attention, and ensure that the authenticated subject is consistent with the account user, avoiding inappropriate authentication behaviors such as authenticating accounts used by enterprises under personal names, or authenticating accounts used by yourself under other people's names. 2.4 User Information 2.4.1 To generate your account and for Vocarea to maintain contact with you, during the registration and real-name authentication process, you should submit true, legal, and valid user information, such as your name, email address, contact address, contact phone number, etc., otherwise you will not be able to successfully complete account registration or affect your normal use of Vocu services. 2.4.2 You should update and maintain your user information in a timely manner. If the user information changes, you should update it in the Vocu website in a timely manner. For information that cannot be updated by yourself, you should notify Vocarea in writing in a timely manner to update it. If Vocarea finds that your information is incorrect, it has the right to require you to update or reset the information, and when necessary, require you to undergo real-name authentication again. You should take measures to properly keep your personal or business information. You need to bear the corresponding consequences yourself if your information is leaked or abused due to your poor safekeeping. 2.4.3 We attach importance to the protection of personal information. For Vocarea's privacy protection policy, please see the [Vocu Privacy Statement](/legal/privacy). 2.5 Third-Party Account Registration The third-party account you use to create a Vocu account should be an account that you have legitimate rights to and can continue to use normally. You can also link the Vocu account to a third-party account as a login method. Your behavior of creating and logging into Vocu accounts through third-party accounts is deemed to be your own behavior, and the operations on the Vocu account and their consequences are borne by you. 2.6 Account Naming The account name and avatar you set must not violate laws, regulations, public order and good morals, and Vocarea rules, and must not cause confusion with others or cause others to misidentify. Otherwise, your account may not be successfully registered or may be required to modify. If you refuse to modify, Vocarea has the right to take account restriction measures on your account or refuse to provide you with products and services, and you should bear the consequences and responsibilities arising therefrom. ## Article 3 Account Use 3.1 You can log in to the Vocu website and purchase or use products and services provided by Vocarea according to Vocarea rules. At the same time, you need to comply with laws and regulations and the Vocarea rules for the products and services you purchase or use. If you have any questions about the rules of the products and services, you can contact Vocu customer service at any time. 3.2 The Vocu account is the main way for you to operate and manage the rights under your account, and you need to operate carefully. If the system functions support, you can authorize or accept others to perform certain operations and management on your account by setting sub-accounts, creating and joining group account management, etc., and you need to bear the impact on your account rights and possible consequences and responsibilities of the above behaviors. 3.3 When you use Vocu accounts, you should uphold the principle of honesty and credit and follow the obligation of reasonable care, and you may not use Vocu accounts to endanger the network ecology, security, and transaction order. 3.4 You may open multiple Vocu accounts, and each Vocu account can carry out activities independently on the Vocu website. Under normal circumstances, Vocarea will handle each account behavior separately according to Vocarea rules, but if you violate this Agreement in using Vocu accounts, Vocarea has the right to merge and handle all Vocu accounts you actually control or take account restriction measures, etc. The accounts you actually control, in addition to the accounts you have previously declared to be controlled by you, also include accounts that Vocarea determines to be actually controlled by you based on information during the registration, login, and use process of different accounts. ## Article 4 Account Security 4.1 Account Safekeeping 4.1.1 Your account and password are set by yourself, and you should take proper security measures to keep your account and password (including third-party account passwords). If your account password or other account information is leaked due to your poor safekeeping, or if you provide your account password to others, or if the account is stolen, all losses and legal responsibilities arising therefrom shall be borne by you. 4.1.2 You need to establish and improve your own internal management system to standardize the use and management of accounts. If you authorize your employees or others to manage the account based on your own business needs and other reasons, or use Vocu's account authorization function (such as setting sub-accounts, creating and joining group account management) in the case of system function support to authorize or accept others to perform certain operations on your account, you must do a good job of authority control, and timely complete handover and take account security protection measures (such as changing passwords, changing login methods, setting account protection, deleting relevant authorizations, etc.) when personnel changes occur. 4.1.3 You should properly keep the verification channel information for sensitive permission operations of your account, such as your security phone, email, etc., to prevent security risks caused by the leakage, invalidation, or error of relevant information. 4.2 Account Recovery 4.2.1 If you find that others have stolen your account or password, or any unauthorized use of the account occurs, you can protect and recover your account through the self-service methods provided by Vocarea; you can also notify Vocarea through valid channels to assist in processing. You understand that to protect the security of users' accounts, Vocarea needs to verify your identity first, and you need to provide necessary materials (such as user information, situation descriptions, supporting materials, and appeal applications, etc.). At the same time, Vocarea has the right to require you to undergo identity verification through facial recognition, providing photos of real-name documents (including photos holding documents), business licenses, etc., depending on the situation. 4.2.2 After verifying your identity, Vocarea will handle it according to laws and regulations and Vocarea rules. If the materials you provide are defective or you fail to provide materials in a timely manner, resulting in Vocarea's inability to verify your identity, inability to judge your needs, or other situations where timely processing cannot be carried out, the consequences and responsibilities arising therefrom shall be borne by you. 4.2.3 You understand that Vocarea needs a reasonable period to process your request. For losses you have incurred before Vocarea takes measures and losses caused after taking measures for reasons not attributable to Vocarea, Vocarea does not bear any responsibility. 4.2.4 You understand that Vocarea will not intervene in your internal disputes or disputes between you and others. If the dispute over account usage rights cannot be resolved in a short time, to avoid the expansion of losses, Vocarea may take temporary protective measures on the account based on the application of interested parties. ## Article 5 Account Restriction Measures 5.1 Your registration and use behavior on the Vocu website should comply with relevant laws and regulations, this Agreement, and Vocarea rules, and must not harm national interests or legitimate rights and interests of others, nor endanger network security and transaction order. 5.2 In the following situations, Vocarea has the right to restrict or terminate the provision of some or all products and services to you, and has the right to take restriction measures on your account, including restricting account functions, freezing operation permissions, restricting login, etc., and even canceling accounts and permanently stopping service provision (collectively referred to as "account restriction measures"): 5.2.1 Your system has vulnerabilities that may endanger platform security; 5.2.2 You infringe or may infringe on the legitimate rights and interests of others. For example, others have evidence to prove that you have infringed, or the preliminary materials provided by others indicate that you may have infringed, but you have not responded and have not provided sufficient evidence to the contrary; 5.2.3 You have behaviors that endanger the network ecology, security, and transaction order; 5.2.4 You use Vocarea's products and services to implement or help others implement illegal and criminal activities; 5.2.5 There are other behaviors that violate relevant laws and regulations and Vocarea rules; 5.2.6 Vocarea finds that your account is abnormal; 5.2.7 Required by relevant state organs or legal and regulatory procedures; 5.2.8 Unforeseeable technical, security, or business reasons of Vocarea; 5.2.9 Other situations where account restriction measures must be taken to avoid harm occurring and expanding. 5.3 If you have registered multiple accounts, Vocarea has the right to uniformly handle multiple accounts you have registered and take account restriction measures when you have the situations stipulated in Article 5.2. 5.4 If you proactively apply for account restriction measures on your account based on account security management needs, Vocarea may evaluate whether to take corresponding measures according to your request, and the corresponding consequences are also borne by you. 5.5 If your account has not been logged in and used for a long time, Vocarea has the right to take corresponding account restriction measures on the account based on the unused status of the account. 5.6 Based on the need for proactive management of Vocu account security, for accounts that may have security risks (including but not limited to accounts suspected of telecommunications network fraud risks, situations where your real identity is suspected to be inconsistent with the identity information reserved with Vocarea), Vocarea has the right to require you to undergo identity verification by improving information, supplementing materials, and further adopting real-name authentication methods such as facial recognition. If you fail to supplement information and materials as required or cooperate in identity verification, or if identity verification fails, Vocarea has the right to take account restriction measures on you and refuse to provide you with products and services. 5.7 After Vocarea takes account restriction measures, it does not mean that all your behaviors and related responsibilities before the account was subjected to measures are exempted or reduced, and you still need to bear responsibility for all behaviors and matters under your account; Vocarea does not bear responsibility if your account is subjected to the above account restriction measures causing you or third parties losses. 5.8 When your account is subjected to account restriction measures, you can appeal to Vocarea. You should cooperate with Vocarea's requirements and provide identity information and related supporting materials and evidence for Vocarea to verify. You understand that Vocarea does not necessarily approve your appeal request. 5.9 If you proactively cancel your Vocu account, you should pay attention to checking and clearing the rights under the account and migrating and backing up your data. Account cancellation is irreversible. Once you complete account cancellation, you will not be able to log in to the account again. Please operate carefully. Please understand that to ensure account security, Vocarea may require you to undergo identity verification when you apply for account cancellation. For detailed provisions on account cancellation, please refer to the [Vocu Account Deletion Agreement](/legal/account-delete-agreement). ## Article 6 Others 6.1 Unless specifically stated otherwise, trademarks, "Vocu" and other text, graphics, designs, and combinations thereof on the Vocu website, as well as other identifications, names, technical documents, product descriptions, operation guides, and other content intellectual property rights of the Vocu website belong to Vocarea. Your registration, login, or other use of the Vocu website does not constitute a transfer of the above intellectual property rights to you or any other third party. Without Vocarea's prior written explicit authorization, you may not copy, modify, sell, disseminate, or engage in any other behavior that harms or may harm Vocarea's intellectual property rights. 6.2 Any content, information, images, etc., that you upload, publish, or process on the Vocu website, you should ensure that it does not violate the provisions of laws and regulations and does not infringe on the legitimate rights and interests of any subject. Any losses to third parties and third-party claims caused by your behavior on the Vocu website and under the Vocu account shall be borne by you, and if this causes losses to Vocarea, you should be responsible for compensation. 6.3 Vocarea will make every effort to take measures to protect the security of your information, but subject to current technical conditions, no measures can achieve absolute security. When information security events occur, Vocarea will notify you according to the provisions of laws and regulations by publishing website announcements or through accounts, contact methods you have reserved. You agree that Vocarea may be exempted from liability for losses or other responsibilities arising from information security events not caused by Vocarea's fault. 6.4 Vocarea has the right to make changes to the terms of this Agreement. After the Agreement changes, if you continue to use the Vocu account, it means that you have fully understood and agreed to follow the revised Agreement terms. 6.5 The interpretation and execution of the terms of this Agreement apply to the laws of the People's Republic of China. In the event of any dispute, both parties should resolve it through friendly negotiation. If negotiation fails, both parties have the right to litigate to the court where Vocarea's company is located. (End) # Account Deletion Agreement Learn about the account deletion agreement you need to know when deleting your Vocu account here Before you submit a Vocu account deletion application, you should read and comply with the "Vocu Account Deletion Agreement" (hereinafter referred to as this Agreement). If you have any questions about the terms of this Agreement, please consult Vocarea. In this Agreement, whether "Vocarea" or "Vocu" (and related similar names) may be used to refer to HONGKONG VOCAREA TECHNOLOGY LIMITED and the Vocu-related services provided by HONGKONG VOCAREA TECHNOLOGY LIMITED depending on the context. ## Important Reminder 1. Unless you have fully read, completely understood, and accepted all the terms of this Agreement, please do not initiate the Vocu account deletion process or operation. When you click "Agree" or "Next", or you start any account deletion process or operation, or express acceptance of this Agreement in any other express or implied manner, you are deemed to have read and agreed to sign this Agreement. This Agreement shall become legally effective between you and Vocarea and become a legally binding document for both parties. Please be sure to read carefully and fully understand the content of each clause, especially clauses that exempt or limit Vocarea's responsibilities, clauses that restrict your rights, and clauses that stipulate dispute resolution methods and jurisdiction (such as the relevant provisions in Article 4). 2. Before you agree and accept this Agreement, you should have agreed and accepted the [Vocu Service Agreement](/legal/service-agreement) and registered a Vocu account. 3. Vocu account deletion operation is an irreversible operation. At the same time, after account deletion, you will not be able to log in to the corresponding account to use related services. Except for relevant information or data that Vocarea should retain in accordance with relevant laws and regulations, all information, data, etc., stored and used under your deleted account will be permanently deleted. Please be cautious when performing account deletion operations. 4. Under your Vocu account, if there are still unused rights (hereinafter collectively referred to as: unused rights) such as unused vouchers, balances, Vocu services that have been purchased but not yet fully used, please first handle the above unused rights before submitting a deletion application. If you initiate the corresponding account deletion process when there are still unused rights under the account you are preparing to delete, it will be deemed that you voluntarily give up the corresponding rights, and the corresponding unused rights will be voided or no longer usable after you initiate the deletion process. 5. Since after account deletion, various consequences as shown in this Agreement will occur and may damage your rights and interests and cause you losses, please carefully read this Agreement and fully evaluate the corresponding consequences before performing account deletion related operations. At the same time, it is recommended that you make sufficient preparations in advance according to your needs before submitting an account deletion application. For example, for various data or information that you store, use, etc., in Vocu services due to using Vocu services, please complete the migration and backup of corresponding data and information or other operations before submitting a deletion application. You should bear any consequences or losses caused to you by account deletion yourself. 6. Account deletion does not mean that all your account behaviors and related responsibilities before the account deletion are exempted or reduced. After account deletion, you still need to bear full responsibility for all behaviors and matters under that account before you deleted the account. 7. If you registered a Vocu account with other accounts such as Google, WeChat, QQ, WeChat Official Account, etc., the deletion of the Vocu account will not affect your use of other corresponding services based on other accounts. ## I. About This Agreement 1.1 This Agreement is a unified clause reached between the legitimate holder of the Vocu account ("You") and Vocarea regarding the Vocu account you registered in accordance with the [Vocu Service Agreement](/legal/service-agreement) before deletion. 1.2 After you submit an account deletion application to Vocarea, Vocarea will conduct corresponding checks on you and the account's related situation. Only when it is confirmed through the check that you meet the account deletion conditions can your Vocu account be successfully deleted. ## II. Account Deletion Process 2.1 "Account deletion" under this Agreement refers to operations initiated by you to realize the deletion of your Vocu account and the termination of all related services you use under it, existing contracts and other relationships, and complete closure of the specific Vocu account you previously registered and legally held. 2.2 Account deletion is an irreversible operation. From the time you officially submit the application, Vocarea will verify the relevant situation of your account. If the check passes, the account will be deleted. 2.3 If you need to delete your Vocu service account, your account needs to simultaneously meet the following conditions: (1) There are no unfinished orders or services in the account; (2) The account has no unfinished complaints or reports, nor has it been complained or reported; (3) There are no unused rights in the account (if you initiate the corresponding account deletion process when there are still unused rights under the account you are preparing to delete, it will be deemed that you voluntarily give up the corresponding rights, and the corresponding unused rights will be voided or no longer usable after you initiate the deletion process); (4) You do not have any arrears or unpaid amounts; (5) The binding relationship or external authorization between your account and other third-party network applications (such as: websites, APPs) or other accounts has been lifted, or you can be sure that not lifting such binding relationships or not withdrawing such external authorizations will not cause any adverse effects on you or any third party; (6) All users under your account (including collaborators, sub-users, message recipients) and API keys, etc., have been deleted; (7) All data, information, etc., that you have rights to under your Vocu account have been migrated out and properly backed up, or you completely give up the right to retain or retrieve such data; (8) You submit an account deletion application not to evade complaints, disputes, lawsuits that are occurring or about to occur, or to evade the supervision of competent departments, or to circumvent relevant provisions of laws and regulations and other malicious intentions; (9) The account does not have other situations where obligations should be fulfilled but have not yet been fulfilled in accordance with the requirements of laws and regulations; (10) Other matters that may affect your rights and interests have been properly handled. If Vocarea finds during the checking process that your account cannot simultaneously meet the above conditions, your account deletion application will be rejected. If you wish to continue deletion, you need to handle related matters according to the rejection reasons and then re-initiate the account deletion application. 2.4 During the account deletion period, if Vocarea finds that your Vocu account involves disputes or disputes, including but not limited to the possibility of involving complaints, lawsuits, arbitration, or government supervision and other matters, or the corresponding matters have already occurred, Vocarea has the right to unilaterally terminate your account deletion application without obtaining your consent again. ## III. Consequences of Account Deletion 3.1 You know and agree that after the account completes the deletion process, the following consequences will occur, including but not limited to: 3.1.1 The Vocu account you previously owned will be recovered by Vocarea, and you have no right to use the original Vocu account again. You will not be able to log in to the Vocu website with that account, authorize Vocarea to access third-party network services, or use any Vocu services, etc.; 3.1.2 You will not be able to access the Vocu control panel with that account; 3.1.3 You will not be able to perform permission operations that depend on that account; 3.1.4 You will not be able to retrieve all information, data, etc., that you have stored, used, etc., under that account, except for relevant information or data that Vocarea should retain in accordance with relevant laws and regulations. 3.1.5 Other consequences that may damage your rights and interests or cause you losses. 3.2 After account deletion, any third party can initiate an application to register the account. After the account is newly registered successfully, the new account holder does not assume any responsibility for all account behaviors before account deletion. ## IV. Supplementary Provisions 4.1 This Agreement is signed in the Hong Kong Special Administrative Region of the People's Republic of China. 4.2 The establishment, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall apply to the laws of mainland China and Hong Kong. 4.3 This Agreement is an integral part of the [Vocu Service Agreement](/legal/service-agreement) and constitutes a unified whole with it. Vocarea has the right to modify this Agreement when necessary. You can view the latest version of this Agreement on the relevant page. Any use of this function by you is deemed to mean that you have read and agreed to this Agreement and corresponding updates. 4.4 For disputes arising from this Agreement, both parties should first resolve them through negotiation; if both parties fail to resolve them through sincere negotiation, either party should submit the dispute or dispute to the jurisdiction of the court where Vocarea is located. 4.5 The drafting and interpretation of this Agreement shall be based on Chinese. Unless otherwise agreed by both parties, any translation of this Agreement shall not serve as a basis for interpreting this Agreement or determining the intentions of both parties. (End) # Privacy Statement Learn here how we handle and protect your privacy Thank you for choosing and using the Vocu service provided by HONGKONG VOCAREA TECHNOLOGY LIMITED (hereinafter referred to as "Vocarea" or "we") (which may also be called VocuAI, Vocu.ai, Vocu AI, etc., collectively referred to as "Vocu" or "this service"). The Vocu service is operated by HONGKONG VOCAREA TECHNOLOGY LIMITED, and the company's registered address is RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG. Vocarea attaches great importance to the protection of user information. We will strictly protect your personal information in accordance with the requirements of laws and regulations. We hope to explain to you through this "Vocu Privacy Statement" (hereinafter referred to as "this Statement") how we handle your personal information when you use the services provided by Vocarea (processing includes "collection, storage, use, processing, transmission, provision, disclosure, etc."), as well as your related rights. In this Statement, whether "Vocarea" or "Vocu" (and related similar names) may be used to refer to HONGKONG VOCAREA TECHNOLOGY LIMITED and the Vocu-related services provided by HONGKONG VOCAREA TECHNOLOGY LIMITED depending on the context. Before you use the products and/or services we provide, you should carefully read and understand this Statement and make choices you deem appropriate. If you have any questions, opinions, or suggestions about the content of this Statement, you can contact us at any time through the methods provided in Article 10 of this Statement. If you agree to this Statement by checking online, we will process your personal information in accordance with the content of this Statement; if you do not agree to the content of this Statement, you will not be able to normally use the products and/or services we provide. ## I. Scope of Application of This Statement 1.1 This Statement applies to the products and services we provide to you. Unless otherwise stipulated in this Statement, this Statement does not apply to products and services provided to you by other third parties. 1.2 Your use of these services will be subject to the [Vocu Service Agreement](/legal/service-agreement) and [Vocu Account Agreement](/legal/account-agreement). 1.3 Please note that as a user of Vocarea, if you use Vocu services to further provide services to your users, you should separately agree with your users on privacy policies or similar legal texts in accordance with relevant legal requirements. This Statement does not apply to personal information processing activities involved in the process of you using Vocu services to provide services to your users. 1.4 The following terms involved in this Statement have the following meanings respectively: (1) Personal information: refers to various information recorded electronically or otherwise related to identified or identifiable natural persons, excluding anonymized information. (2) Sensitive personal information: refers to personal information that, once leaked or illegally used, is likely to cause harm to the dignity of natural persons or endanger personal or property security, including biometric identification, religious beliefs, specific identities, medical health, financial accounts, whereabouts, and other information, as well as personal information of minors under the age of fourteen. (3) Anonymization: refers to the process by which personal information cannot identify a specific natural person and cannot be restored through processing. (4) De-identification: refers to the process by which personal information is processed so that it cannot identify a specific natural person without the aid of additional information. (5) Automated decision-making: refers to activities that automatically analyze and evaluate personal behavior habits, interests and hobbies, or economic, health, and credit status through computer programs and make decisions. ## II. How We Collect Your Personal Information 2.1 We will follow the principles of legality, legitimacy, necessity, integrity, openness, transparency, and quality assurance to collect your personal information within the purposes, methods, and scope described in this Statement, including personal information you actively provide to us, personal information generated or retained during your use of our products and/or services, and your personal information we obtain from third parties with your authorization or as permitted by laws and regulations. If the information we collect includes any of your sensitive personal information, we will obtain your separate consent or meet other lawful bases stipulated by laws and regulations in accordance with the requirements of laws and regulations. If you refuse to provide personal information collected for necessary purposes, you may not be able to use the corresponding functions. We will collect the following personal information based on the following purposes: 2.1.1 Information collected when you register and log in to your Vocu service account (1) When you register a Vocu service account, in order to realize your purpose of registering a Vocu service account, we will collect the following information: (a) If you choose to register by "email registration", we will collect your email address; (b) If you choose to register by "Wusheng Passport registration", we will collect the phone number and SMS verification code you entered. (2) When you log in to your Vocu service account, you can log in by email or Wusheng Passport phone number. We will collect your phone number and email address correspondingly for authentication to ensure that you are already a Vocu user and can log in normally. 2.1.2 Information collected when you perform real-name authentication According to laws and regulations, you need to complete phone number or facial real-name authentication when using some or all Vocu services. If you are unable to complete or refuse to perform real-name authentication, you may not be able to use some or all Vocu services. (1) When you perform personal real-name authentication: (a) If the service you use requires phone number authentication, we need to collect your phone number and SMS verification code. Accounts registered by phone number are deemed to have completed this type of real-name authentication by default; (b) If the service you use requires facial recognition authentication, we need to collect your name and ID number, and call the Alipay facial recognition interface to verify your facial information (we cannot obtain or collect facial information itself). (2) When you perform enterprise real-name authentication, we need to collect your enterprise contact name, enterprise contact ID number, and enterprise contact phone number. At the same time, we may also require enterprise legal person facial recognition authentication. During the authentication process, we need to collect your name and ID number, and call facial recognition interfaces such as Alipay to verify your facial information (we cannot obtain or collect facial information itself). 2.1.3 Information collected when you perform security settings To protect the security of your Vocu account, when you use Vocu account security setting services, we need to collect your phone number and email address as security verification methods. 2.1.4 Information collected when you purchase and use Vocu services online (1) When you purchase and use Vocu services through bank transfer, we need to collect your order information, remitter name, remittance bank name, remittance bank card number, remittance amount, and remittance date information from the receiving bank to complete recharging to your designated Vocu account. (2) When you purchase and use Vocu services through online payment, we need to collect your order information, online recharge channel (including Alipay, WeChat, online banking), recharge channel transaction ID, online recharge amount, and online recharge time information to complete online recharge. 2.1.5 Information collected when performing bill reconciliation When we generate and display your consumption bill, we need to collect your Vocu service consumption volume and corresponding amount information to accurately generate your consumption bill and display it. 2.1.6 Information we collect when issuing bills to you (1) If you choose to issue paper bills, we need to collect your recipient name, recipient address, and recipient contact information to mail paper bills to you. (2) If you choose to issue electronic bills, we need to collect your email address so that we can send electronic bills to your designated email. 2.1.7 In order to provide continuous services and ensure service quality, we will collect and save relevant information about your login and use of services during your use of Vocu services (but will not include operations after entering the service). Relevant information specifically includes: (1) Operation records, we will receive and record operation records and related log information about your use of Vocu services. (2) Contract information, if you need to apply for generating electronic contracts or paper contracts online and receiving them, we need to collect your contact name, contact address, contact phone number, and email address information. 2.1.8 Information collected when you use voice cloning related services To provide you with voice cloning related services, Vocu may collect, transmit, use, process, and store the voice of you and persons who authorize you to use their voice data through \[your terminal device] to realize the functions of this service. For this purpose, we may need to: (1) Obtain microphone permission of the terminal device; (2) Perform environmental noise detection; (3) Collect personal voice, content limited to reading designated text provided by this service and custom text provided by users. 2.1.9 Information collected when you use after-sales services When you request our support or services through the work order system, service hotline, intelligent customer service, etc., we need to collect your name or account information, email, phone number, business information (such as company name, industry, position), as well as your consultation records, call recordings, and content you actively submit to us (such as text, images, videos). 2.2 When you use specific services, you may additionally collect other personal information. For specific personal information protection rules, please refer to the privacy protection statement disclosed by the specific service. 2.3 According to relevant laws and regulations and national standards, in the following circumstances, we may process your relevant personal information without seeking your authorization and consent: 2.3.1 Necessary for the personal information processor to fulfill legal obligations or legal duties; 2.3.2 Necessary for concluding or performing a contract in which you are a party; 2.3.3 Necessary to respond to public health emergencies, or to protect the life, health, and property safety of natural persons in emergency situations; 2.3.4 For implementing news reporting, public opinion supervision, and other acts for public interest, processing personal information that you have disclosed yourself or has been lawfully disclosed by others within a reasonable scope in accordance with the law; 2.3.5 Other circumstances stipulated by laws and administrative regulations. 2.4 If we collect your personal information that exceeds the purposes stated in this Statement or exceeds the purposes stated at the time of collection and the scope directly or reasonably related, we will inform you again before collection and obtain your express consent in accordance with the law (except for circumstances where consent is not required according to laws and regulations). 2.5 Please understand that the functions and services we provide to you are constantly being updated and developed. If a function or service is not described in the foregoing but does need to process your information, we will separately explain the content, scope, and purpose of information processing to you through page prompts, interactive processes, offline notifications, etc., and obtain your consent (except for circumstances where consent is not required according to laws and regulations). 2.6 Circumstances where other entities collect your information You know and understand that when you use or jump to third-party platforms to use services provided by third-party entities through the Vocu platform, the third-party entity's processing of your information is not subject to this Statement, but is subject to the third party's privacy policy or similar documents. We recommend that you carefully read and decide whether to be bound by the third party's privacy policy before using or jumping to third-party platforms to use services provided by third-party entities through this platform. ## III. How We Use Cookies and Related Technologies 3.1 When you use our services, we may save your login status and assign you one or more "Cookies" (a very small text file), for example: When you visit information or services that require you to log in to provide, when you log in, we will encrypt and store your login identity in the Cookie file of your computer. You do not need to do any extra work, all collection, saving, and encryption work is automatically completed by the system. 3.2 Cookie files will be saved on your computer hard disk or device terminal flash memory, and can only be read by the servers that set them. You can delete them at any time using a browser or operating system software with a clear Cookie function. 3.3 To provide you with more convenient, fast, and smooth services, we use Cookies for the following specific purposes: 3.3.1 Remember your identity. For example: Cookies are used to record currently logged-in Vocu account (main account, sub-account) and other information to identify your identity. 3.3.2 Perform behavior recording. For example: Cookies are used to track your access behavior and provide personalized product purchase recommendations through your access behavior. 3.4 You can refuse or manage Cookies through browser settings. But please note that if you disable Cookies, your account login function may be affected, and we will not be able to provide you with personalized product purchase recommendation services. ## IV. How We Use Your Personal Information We strictly comply with the provisions of laws and regulations and agreements with users to use the collected information as described in this Statement to provide you with better services. 4.1 Information usage rules We will use the collected information according to the following rules: (1) We will use the information we collect to provide you with various functions and services; (2) We will use the collected information within the purposes covered by this Statement. If we use your personal information beyond the purposes stated at the time of collection and the scope directly or reasonably related, we will inform you again before using your personal information and obtain your express consent (except for circumstances where consent is not required according to laws and regulations). 4.2 Messages we may send you Vocarea may send you business notifications, service tips, bill information, payment/renewal notifications, verification messages, marketing information, and various notifications and information related to Vocu services such as service rule updates and violation handling through one or more of the following methods: web announcements, system notifications, in-site messages, emails, text messages, dedicated service communication tools, letters, etc. ## V. How We Provide, Entrust Processing, Transfer, and Publicly Disclose Your Personal Information to Third Parties 5.1 Providing to third parties We strictly keep your personal information confidential. Under specific conditions, we may provide your information to third-party entities, including our affiliated companies, cooperative financial institutions, state organs, and our partners. Before providing information to third-party entities, we will conduct assessments in accordance with the provisions of laws and regulations, inform you of the name or names of the recipients, contact information, processing purposes, processing methods, and types of personal information, and obtain your separate consent (except for circumstances where consent is not required according to laws and regulations). In addition, we will also sign relevant legal documents with third-party entities and require third-party entities to comply with laws and regulations when using your personal information, and process personal information within the scope of processing purposes, processing methods, and types of personal information that have been informed to you, and require third-party entities to adopt management measures and technical means to protect your personal information. Specific circumstances are as follows: (1) When you add a payer to make corporate account remittance recharge for you, we will provide the receiving third-party bank with information about you and the payer that you actively provided so that the payment can be completed smoothly; you should ensure that you have obtained the payer's authorization and consent for the payer information you submit. (2) When you use the Vocu market to purchase third-party services, we will provide the third-party service provider with your account information to complete service delivery and billing. (3) When you use services provided by Vocarea's affiliated companies, we will provide affiliated companies with your personal information (including account information, billing information, etc.), and the affiliated companies will provide you with transaction support, service support, or security support to bring you a better business experience. If we share your sensitive personal information, we will seek your consent again, subject to your authorization when using the corresponding service. (4) When state administrative organs or judicial organs require us to provide your personal information in accordance with laws and regulations and regulatory provisions, we will cooperate and provide according to the requirements of state administrative organs or judicial organs. (5) Your personal information provided to third parties according to your agreement with us on personal information provision or when obtaining your separate consent in specific scenarios. 5.2 Entrusted processing To ensure the quality of services we provide, we may entrust partners to process information. When entrusting processing, we will comply with laws and regulations and regulatory requirements to ensure that your rights and interests are not affected. 5.3 Transfer When we undergo mergers, divisions, dissolutions, acquisitions, asset transfers, asset restructuring, or bankruptcy liquidation, etc., if it is necessary to transfer your personal information to third parties, we will require third parties to continue to be bound by this Statement in accordance with laws and regulations and regulatory requirements. 5.4 Public disclosure We will not publicly disclose your personal information to the public. If public disclosure is necessary, we will inform you of the purpose of this public disclosure, the type of information disclosed, and sensitive information that may be involved, and obtain your separate consent, unless otherwise stipulated by laws and regulations or we and you have other agreements. ## VI. How We Store and Protect Your Personal Information 6.1 Methods and periods of information storage (1) We will store your information in a secure manner that meets the requirements of national laws and regulations and regulatory authorities. (2) Under normal circumstances, we will only store your personal information for the shortest time necessary to realize the service purpose or the period stipulated by laws and regulations. After exceeding the retention period, we will delete your personal information or anonymize it. 6.2 Location of information storage We will store personal information collected in mainland China in mainland China in accordance with laws and regulations. ## VII. How You Exercise Your Rights During your use of Vocu services, we will provide you with corresponding operation settings so that you can exercise various rights related to your personal information. You can refer to the following methods for operation. If your needs are not explained in this Statement, you can contact us through Vocu service work orders, customer service, etc. 7.1 View and copy your personal information (1) After you log in to the Vocu official website, click on the account and enter to view your personal information, including: account information, real-name authentication information, operation history, message subscription, and other information. (2) You log in to your Vocu service account and enter the cost center to view relevant billing information. (3) If you need a copy of your personal information, you can contact us through the methods provided in Article 10. After verifying your identity, we will provide you with a copy of your personal information in our services. 7.2 Correct and supplement your personal information (1) After you enter the account page, you can modify your account nickname in the account information, and modify your bound phone number and email information in the login method. (2) After you enter the real-name authentication page, if the system function allows, you can modify your real-name authentication information by clicking to modify the real-name authentication subject; but your modification of real-name authentication information needs to comply with Vocarea's relevant regulations. (3) If you find that your information is inaccurate or incomplete, you can also contact us through the methods provided in Article 10 for correction and supplementation. 7.3 Delete your personal information Except for circumstances otherwise stipulated by laws and regulations, in the following circumstances, we will proactively delete your personal information, and you can also contact us through the methods provided in Article 10 to request deletion of personal information: (1) The processing purpose of your personal information by us has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose; (2) We stop providing services, or the retention period has expired; (3) You withdraw the consent you previously made to us; (4) We violate laws, administrative regulations, or agreements with you in processing your personal information; (5) Other circumstances where personal information should be deleted as stipulated by laws and administrative regulations. If the retention period stipulated by laws and administrative regulations has not expired, or it is technically difficult to delete personal information, we will stop processing your personal information except for storage and taking necessary security protection measures. 7.4 Cancel account You can click on the account cancellation page to query how to perform account cancellation. After you cancel your account, we will stop providing you with products or services and stop processing your personal information, and delete or anonymize your personal information, unless otherwise stipulated by laws and regulations. 7.5 Transfer your personal information You can contact us through the methods provided in Article 10 to request us to transfer your personal information to a third party you designate. Under the premise of complying with laws and regulations, we will provide you with ways to transfer. 7.6 Change the scope of your consent You can contact us through the methods provided in Article 10 to request to change the scope of your consent or withdraw the consent you have made. After you withdraw your consent, we will no longer process the corresponding personal information and will not be able to continue to provide you with services corresponding to the withdrawal of consent, but it does not affect our provision of other services to you based on your consent that has not been withdrawn. In addition, your decision to withdraw consent does not affect personal information processing carried out previously based on your consent. 7.7 Respond to your above requests If you cannot exercise your rights according to the above methods, or you need us to explain the personal information processing rules, you can contact us through the methods provided in Article 10. To ensure security, we may need you to provide a written request or prove your identity in other ways. Under normal circumstances, we will accept your request within fifteen days or the period stipulated by laws and regulations after receiving your feedback. For requests that are unreasonably repetitive, require excessive technical means, bring risks to the legitimate rights and interests of others, or are very impractical, we reserve the right to refuse. Despite the above agreement, but in accordance with relevant laws and regulations and national standards, in the following circumstances, we may be unable to respond to your request: (1) Related to our fulfillment of obligations stipulated by laws and regulations; (2) Related to national security and national defense security; (3) Directly related to public security, public health, and major public interests; (4) Directly related to criminal investigation, prosecution, trial, and execution of judgments, etc.; (5) There is sufficient evidence that you have subjective malice or abuse of rights; (6) To maintain the life, property, and other major legitimate rights and interests of you or other individuals but it is difficult to obtain consent from the person; (7) Responding to your request will seriously damage the legitimate rights and interests of you or other individuals or organizations; (8) Involving trade secrets. ## VIII. How This Statement Is Updated 8.1 We may revise this Statement from time to time. When the terms of this Statement change, we will prompt you with the changed privacy statement through announcements, etc., when the version is updated, and explain the effective date to you. If re-consent is required according to legal provisions, we will re-seek your consent. 8.2 Please carefully read the content of the changed privacy statement. If you do not agree to the changed privacy statement, or have objections to the modified or updated content of this Statement, you can choose to stop using or cancel your account. But please know that your behaviors and activities before you stop using services and cancel your account are still subject to this Statement. ## IX. How We Protect the Rights and Interests of Minors 9.1 Our products and services are oriented toward adults. However, we attach great importance to the protection of minors' personal information. We will only process minors' information when permitted by laws and regulations, when parents or guardians explicitly consent, or when necessary to protect your rights and interests. 9.2 According to the provisions of relevant laws and regulations, if you are a minor, it is recommended that your parents or guardians carefully read this Statement and submit your personal information with the consent of your parents or guardians, and it is also recommended that you use our services under the guidance of your parents or guardians. If your parents or guardians do not agree that you submit your personal information or do not agree that you use Vocu services, please immediately stop submitting information or stop using our services, and notify us of this situation as soon as possible so that we can take effective measures. 9.3 If you are the parent or guardian of a minor, please pay attention to whether the minor you are supervising is using Vocarea's services with your authorization and consent. If you have any questions about the personal information of the minor you are supervising, please contact us through the contact methods in Article 10. ## X. Contact Us If you have any questions about this Statement, or any related complaints or opinions, please contact us through the following methods: 1. Contact us through online customer service or related Discord community, QQ groups, provided third-party customer service platforms, email, etc., subject to the website annotation. 2. Send your questions to . 3. Mail to the following address: Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG We will review the issues involved as soon as possible and respond within fifteen days or the period stipulated by laws and regulations from the date we receive your needs. (End)