Service Agreement

Learn about the service agreement you need to know when using Vocu here

Welcome to using the Vocu service provided by HONGKONG VOCAREA TECHNOLOGY LIMITED (hereinafter referred to as "Vocarea") (which may also be called VocuAI, Vocu.ai, Vocu AI, etc., collectively referred to as "Vocu" or "this service")!

In this Agreement, whether "Vocarea" or "Vocu" (and related similar names) may be used to refer to HONGKONG VOCAREA TECHNOLOGY LIMITED and the Vocu-related services provided by HONGKONG VOCAREA TECHNOLOGY LIMITED depending on the context.

This Agreement is a contract signed between Vocarea and you regarding your use of Vocu services. To use Vocu services, you should fully read and understand this Agreement.

By checking, clicking confirm, or otherwise indicating acceptance of this Agreement, or by using Vocu services in any way, you are deemed to have read, understood this Agreement, and agreed to accept the constraints of this Agreement. This Agreement shall become legally effective between you and Vocarea.

Article 1 General Provisions

1.1 Vocu service refers to various value-added Internet services such as voice cloning and voice synthesis services provided by Vocarea to users, as well as related software and hardware (if any) services, including components, products, and other derivative services constituting the foregoing services. Subject to what Vocarea can actually provide, you can choose to use one or more specific services according to your own needs.

1.2 The voice cloning service provided by Vocarea to users refers to the technical means of making speaker timbres based on training or imitating speaker audio data (including standard target timbres and instant cloning or professional cloning timbres provided by Vocu), which are used to synthesize and output corresponding input text/audio into audio in the speaker timbre style.

1.3 Vocarea may provide you with one or more types of service content (such as instant cloning, professional cloning, voice synthesis, sound effect synthesis, timbre transformation, singing synthesis, music synthesis, and other services) for selection. Please carefully read the service rules and select the services you need before using the services. Your selected service content shall be subject to the content contained in the service you purchase. Vocu will provide you with services in accordance with these Terms of Service, service rules, and the service content you choose.

1.4 Vocarea is a neutral technical service provider, providing you with various technical products and services according to the agreement; your website, application, software, platform, and any other products, services, and related content, etc., are operated by you and you bear full responsibility. Vocarea and you each obtain the necessary business licenses and qualifications for their own operations.

1.5 This Agreement serves as a basic agreement for your use of Vocu services and has legal binding force on both Vocarea and you. Both Vocarea and you have the obligation to comply.

Vocarea will publish and display service agreements, service specifications/rules, service level agreements (SLA), service descriptions, technical specifications, usage processes, operating documents, charging standards, and other content related to Vocu specific services through the Vocu website or other agreed methods. The content published and displayed above is collectively referred to as service rules, which together with this Agreement constitute documents binding on you and Vocarea.

1.6 If the services you choose to use occur in or involve countries and regions outside mainland China and Hong Kong, China, you also need to comply with applicable local laws and regulations and other legally effective regulations, and comply with the relevant agreements between both parties.

Article 2 Account

2.1 To use Vocu services, you should register a Vocu account. A Vocu account is the service identifier provided by Vocarea to provide you with services. Depending on the account, you can obtain corresponding Vocu services, including self-service purchase of services, query bills, payment of fees, management of resources, receiving Vocarea notifications, etc.

2.2 To register a Vocu account, you should have carefully read and agreed to the Vocu Account Agreement, legally possess the necessary and appropriate rights capacity and behavioral capacity, and have granted the operator sufficient rights to complete the registration process. You must submit your own legal, true, and valid identity information to complete real identity verification. If you fail to submit real identity information or pass real identity verification, Vocarea will not provide you with services in accordance with the law.

2.3 Your Vocu account and password are set by yourself, and you should take proper security measures to keep your account and password; you should properly keep the verification channel information for sensitive permission operations of your account, such as your security phone, email, etc., to prevent security risks caused by the leakage, invalidation, or error of relevant information.

The Vocu account is limited to your own use. Without Vocarea's consent, you may not provide the account to others for use in any way. You should be responsible for the behavior under the account. All operational behaviors under the account are deemed to be implemented by you and should bear all legal consequences. If there is any unauthorized use behavior under your account, you should immediately notify Vocarea so that Vocarea can provide you with corresponding help.

2.4 To protect the security of your account, Vocarea reminds you that you should establish and improve your own internal management system to standardize the use and management of Vocu accounts. If you authorize your employees or others to manage the account based on your own business management needs, or use Vocarea's account authorization function (if any, such as setting sub-accounts, creating and joining group account management) to authorize or accept others to perform certain operations on your account, you must do a good job of authority control, and timely perform handover and take necessary account security protection measures (such as changing passwords, changing login methods, setting account protection, deleting relevant authorizations, etc.) when personnel changes occur.

2.5 If your account information on Vocu is inaccurate, or if your account information changes, you have the obligation to update it in a timely manner. Vocarea has the right to conduct dynamic verification of your account information and notify you to correct it within a time limit if it finds that your account information is inaccurate, incorrect, or does not comply with regulatory requirements.

2.6 You have the right to apply for cancellation of your Vocu account. In circumstances that do not violate the requirements of laws and regulations and comply with Vocarea's account cancellation rules, Vocarea should cancel your Vocu account according to your request. Account cancellation is irreversible. Once you complete account cancellation, you will not be able to log in to the account again. Please operate carefully.

2.7 You understand that to protect the network ecology and network security and maintain a good network transaction order, both you and Vocarea have the obligation to comply with national laws and regulations and policy norms. For this purpose, Vocarea has the right to formulate corresponding account agreements, network platform rules, service specifications, and other corresponding Vocarea rules, and take corresponding restriction and disposal measures on accounts that violate laws and regulations, policy norms, and Vocarea rules.

Article 3 Services

3.1 Service activation

3.1.1 You can select and purchase the required services independently through the Vocu official website online according to your own needs; you can also entrust your dedicated customer manager or customer service representative to assist you in selecting and purchasing the required services. If your order is accepted by the system and shows that the order has been successfully placed, it means that the service purchase is successful. Vocarea should provide you with services according to your order requirements and service rules, unless otherwise agreed between you and Vocarea.

3.1.2 You need to complete payment in a timely manner after submitting your order. Beyond the period displayed on the order page, the system will automatically close the order; relevant services may also be unable to be successfully purchased due to time limits, inventory limits, or activity quantity limits, resulting in insufficient quantity or reaching the limit during your order submission for payment.

3.1.3 Vocarea has the right to carry out marketing and promotion activities. During marketing and promotion, Vocarea may adopt preferential measures such as price discounts, service upgrades, and gifts, such as "limited time free", "limited time discount", "limited quantity discount", "recharge discount", "gift service", etc. You understand that these preferential measures are temporary, phased, or have total quantity limits, purchase quantity limits, or may only apply to users who meet specific conditions, or have other condition restrictions. Vocarea does not guarantee that all users can participate in activities and obtain preferential rights.

Vocarea has the right to formulate activity rules. Users participating in promotional activities should read and understand the activity rules and obtain and use Vocu services according to the corresponding rules. You understand that the preferential rights you obtain, including the price discount preferences and service preferences you enjoy outside of marketing and promotion activities provided by Vocarea, cannot be applied simultaneously, nor can they be transferred, nor can you require Vocarea to repurchase them, unless otherwise expressly permitted by activity rules and related agreements.

3.1.4 Vocarea may give specific services or some items in services (collectively referred to as "gift services") to eligible customers for various reasons such as customer feedback and marketing promotion. You understand and agree that gift services are additional benefits provided by Vocu for customers. The service content of gift services (including but not limited to service standards, etc.) may be different from services purchased at regular prices. You need to pay attention and confirm acceptance, otherwise, please do not use gift services. Gift service items or preferential activities cannot be converted into cash or offset against regular service prices.

3.1.5 Vocarea may launch free trial services such as public beta and internal beta from time to time. You can obtain and use them through voluntary application and other methods, and comply with this Agreement and related agreements of free services. You understand that such free services are usually not long-term or permanent. Vocarea will not make commitments to the availability and reliability of such services, nor will it be responsible for any results of your use of such services. Vocarea reserves the possibility of making availability and reliability commitments to such free services and charging fees. Before charging service fees, Vocarea will notify you separately.

3.2 Service fees

3.2.1 You can obtain Vocu services by prepayment or postpayment, subject to the payment method supported by the service you purchased.

Prepayment, also known as "prepayment", you need to submit an order and complete payment before Vocarea provides corresponding services; postpayment, you first use the service and then pay the fee. You need to pay the fee within the payment period determined according to the service rules of the service.

3.2.2 Based on your business credit, you may obtain a "credit limit" granted to you by Vocarea, so that you can enjoy the convenience of "postpayment" for some services that require prepayment within the limit. You understand that the credit limit you can obtain from Vocarea depends on Vocarea's assessment of your business credit, and Vocarea has the right to adjust it.

3.2.3 Whether it is a prepaid service or a postpaid service, if you and Vocarea have other agreements on fee payment, both parties should give priority to the other agreements. Your ordering Vocu services within the credit limit does not affect the execution of relevant agreements between you and Vocarea regarding service fee account periods and settlement.

3.2.4 You can query purchased services, fee payment, and arrears through your Vocu account. To avoid your arrears affecting service continuity, Vocarea recommends that you view your bills and arrears notices in a timely manner and pay fees in a timely manner. Vocarea provides you with multiple payment channels such as online payment and bank transfer according to circumstances. You can choose an appropriate method for payment and pay attention to reserving reasonable time to ensure payment is received. If you have arrears, Vocarea has the right to charge you liquidated damages at a standard of 0.05% of your arrears amount per day.

3.2.5 For your convenience of operation, if system functions support it, you can set "automatic renewal" for some services. Automatic renewal means that when the Vocu service you purchase that is billed by duration expires, if the available balance in your Vocu account is sufficient, the system will automatically deduct the fee for the next renewal period from your account. Unless otherwise explicitly agreed, the price of automatic renewal is the price at the time when the system executes the deduction.

3.2.6 In view of the diversity of Vocu service billing methods, please pay attention to the billing instructions when purchasing services and purchase according to your needs. For certain types and certain billing methods of services, once you purchase them, even if you do not actually use them, you need to pay fees, including but not limited to the following situations:

(1) Package services. Such services include one or several service rights, and may have usage period requirements. Rights will be cleared after the usage period expires.

(2) Services billed by duration. After purchasing services that include billing by duration, you will obtain services within the period, and fees should be paid within the period.

(3) Based on rules or agreements. For example, service rules have declared in advance that they are non-refundable, or you have promised a minimum consumption amount to Vocarea.

If some continuously billed services are no longer what you actually need, Vocarea recommends that you inspect and close the corresponding services yourself.

3.2.7 You can view your fee consumption status by logging into your Vocu account. You can request your fee consumption bill from Vocarea every month. The bill serves as a credential for fee settlement between both parties. If you have objections to the bill, you should raise them to Vocarea within 5 working days after receiving the bill; if you do not raise objections within the aforementioned period, you will be deemed to have confirmed the bill. For bills you have objections to, both you and Vocarea will conduct checks, and the bill confirmed by both parties after the check shall prevail. During the check period, you should first pay the undisputed portion of the amount. If you do not agree with the check result but do not have conclusive evidence to prove that the bill is incorrectly charged, the settlement fee shall be based on the bill provided by Vocarea.

3.2.8 You should pay fees to Vocarea in a timely and full manner. When you have arrears, Vocarea may send you reasonable prompts or reminders. If you fail to pay service fees in full as agreed, in addition to requiring you to bear corresponding liability for breach of contract, Vocarea also has the right to directly take measures to suspend the provision of corresponding services or terminate the provision of corresponding services at any time. When Vocarea terminates your service for this reason, it will send you necessary notifications.

3.2.9 If you have multiple Vocu accounts in your name, each Vocu account is billed independently. You understand that if some accounts in your name have arrears, although Vocarea may give you the convenience of not affecting the services of your accounts that have not yet incurred arrears, Vocarea always reserves the right to merge and dispose of the fees in all your Vocu accounts. Vocarea has the right to offset the prepaid but not yet consumed funds in your account to your arrears in other Vocu accounts and your other payable fees. If the funds in all your Vocu accounts are insufficient to offset your arrears and other payable fees, Vocarea has the right to refuse and terminate services for all your Vocu accounts.

3.2.10 Whether you pay Vocu service fees yourself, entrust others to pay Vocu service fees, or others pay fees for your Vocu account, it is deemed to be your payment behavior. If you apply for a refund of funds, you must comply with Vocarea's rules for refunding funds. Vocarea will refund funds to the original payment source according to the refund rules in priority. You understand that to fulfill the obligation of preventing and treating telecommunications network fraud, Vocarea has the right to temporarily freeze, return to the original payment source, or transfer to public security organs for processing funds paid by you that are suspected to be from suspicious sources. In this case, the affected funds are deemed not to have been paid to Vocarea, and you need to separately supplement the payment.

3.2.11 You can obtain Vocu services by purchasing points. Points can be used to consume corresponding services. Points cannot be exchanged for any currency. You understand and agree that once points are purchased, they will not be refunded under any circumstances unless otherwise expressly stipulated by laws and regulations.

3.3 Service support

3.3.1 Vocarea provides you with after-sales services. Vocarea provides consultation services in various ways such as online customer service, Discord community, QQ groups, third-party customer service platforms, and email to help you answer questions encountered during the use of Vocu services. At the same time, Vocarea can also provide you with free or paid technical services, subject to the announcement on the Vocarea official website.

3.3.2 Vocarea may introduce and recommend Vocu services to you through email, text message, etc. Whether you need recommended services and which Vocu services to choose are up to you.

3.3.3 Vocarea continuously optimizes, improves, and expands existing services to provide you with richer service types and service functions. You understand that new or expanded service types and service functions may require you to pay additional fees to use. At the same time, Vocarea also has the right to charge for current free services, increase or decrease service prices, and announce on the Vocu official website or send you notifications when adjusting prices. The adjusted prices will take effect within the period determined by the announcement or notification. Unless otherwise agreed between both parties.

3.3.4 Vocarea provides availability guarantees within the scope stipulated by service rules. If your requirements for availability are higher than service rules, you can proactively perform high availability settings on your own system, or contact Vocarea to provide assistance or technical support.

3.3.5 If Vocarea does not propose explicit written service level agreements (SLA) for a service, it is deemed not to provide availability, reliability, or concurrency performance guarantees for the service; Vocarea will make reasonable efforts to ensure the continuity of such services but will not be responsible for any results of your use of such services.

3.3.6 You understand and agree that the services provided by Vocarea are provided according to the current status that can be achieved by existing technology and conditions. Vocarea will make reasonable efforts and under adapted security capabilities to ensure the continuity and security of services, but Vocarea cannot guarantee that the services it provides are flawless. Therefore, even if there are defects in the services provided by Vocarea, if the above defects are unavoidable at the current industry technical level, they will not be deemed as Vocarea's breach of contract, and Vocarea does not need to bear any responsibility. Both parties should cooperate amicably to solve problems.

3.4 Service suspension, change, termination

3.4.1 To provide you with more complete services, Vocarea has the right to conduct inspections, maintenance, upgrades, and optimization of service platforms or related equipment, systems, software, etc., regularly or irregularly, which may cause short-term interruptions or suspensions of the services you use. Vocarea does not need to bear responsibility for this interruption or suspension, but Vocarea should send you notifications in advance within a reasonable time.

3.4.2 Vocarea has the right to adjust and change the service types and service functions provided according to its own operational arrangements. The aforementioned adjustments and changes that affect your use of Vocu services will be notified to you by Vocarea within a reasonable period before the adjustments and changes take effect. If relevant adjustments and changes will substantially reduce the functions and rights of Vocu services you have purchased, Vocarea will provide corresponding adjustment plans. If you have objections, you should raise them within 30 days after Vocarea notifies you.

3.4.3 To ensure the security and stability of services, Vocarea may need to make major adjustments such as data center removal, transformation, migration, and equipment replacement. The above major adjustments may affect the services you use. Vocarea will notify you at least 30 days in advance so that you can migrate and adjust your business systems. You should actively cooperate in the migration of relevant data. You promise to cooperate in completing corresponding operations within the time specified by Vocarea after receiving Vocarea's notification. Otherwise, if your business cannot be accessed or other problems occur as a result, the corresponding consequences shall be borne by you.

3.4.4 You understand that when Vocarea needs to interrupt providing services to you or cannot continue to provide services to you due to executing orders and regulatory instructions from courts, government agencies, and other competent authorities, or to handle urgent events or threats to the security or integrity of Vocu services, Vocarea will modify, restrict, suspend, or terminate providing services to you within the affected scope. You understand that considering the urgency and particularity of relevant events, Vocarea may directly perform such operations without prior notification at this time.

3.4.5 You can terminate some or all Vocu services you have activated according to this Agreement and Vocu service rules. You can also cancel all Vocu accounts you have registered to terminate the service relationship between Vocarea and you. You should pay attention to inspect and evaluate the impact of terminating relevant Vocu services on your systems and operating business to avoid causing harm.

3.4.6 When services expire or terminate, after you have settled all service fees and borne corresponding breach of contract and compensation responsibilities (if any), you can apply for a refund of prepaid but not yet consumed funds in your Vocu account. If both parties have other agreements on fee clearance, they will be handled according to the agreement.

Article 4 Third-Party Products or Services

4.1 You can obtain and use products or services provided by third parties through Vocu websites and Vocu market platforms. In this case, the operator of third-party products and services establishes a corresponding service relationship with you and assumes responsibility for products and services to you. Vocarea assumes corresponding responsibilities to you within its own scope of responsibility according to service rule agreements.

4.2 Some services under this Agreement may be provided by Vocarea's affiliated companies. On the premise of complying with this Agreement, Vocarea's affiliated companies assume corresponding responsibilities to you according to relevant service rule agreements.

Due to company mergers, divisions, business adjustments, and other reasons, Vocarea may transfer some or all rights and obligations under this Agreement to Vocarea's affiliated companies or other designated third parties. Vocarea must notify you in advance and make every effort to ensure that there is no adverse impact on the Vocu services you use. If you have objections, you can raise them to Vocarea within 30 days after receiving the notification.

Article 5 Network Security and Network Order

5.1 Both you and Vocarea have the obligation to comply with the laws and regulations of the People's Republic of China and other applicable laws and regulatory policies, and consciously maintain network security and network order.

5.2 You and Vocarea should each take security protection measures for their own network connections, business systems, and computer systems, prevent security vulnerability risks, and jointly prevent network security incidents from occurring. When network security incidents occur, both parties should bear responsibilities within their respective security responsibility scopes.

If you need to enhance security protection measures, you can purchase and use security protection products and services provided by Vocarea according to your own needs. You understand that using security protection products and services is a necessary measure to improve the security of computer information systems and equipment, but Vocarea cannot and cannot guarantee that the security of your business can be absolutely guaranteed if you use Vocarea's security protection products and services.

5.3 Vocarea should formulate network security incident emergency plans in accordance with the requirements of laws and regulations, and timely handle security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions of Vocu services and related business systems and computer systems on which the services depend; when incidents endangering network security occur, immediately start emergency plans and take corresponding remedial measures.

5.4 Vocarea fulfills its legal obligations of information network security management. Vocarea has been committed to providing users with a civilized, healthy, standardized, and orderly network environment. It conducts necessary inspections of public information connected to the Vocu platform to make the Vocu network healthy and clear and operate in compliance. You may not use Vocu services to produce, upload, copy, publish, transmit, or reproduce content that violates laws and regulations.

5.5 Vocarea establishes mechanisms for monitoring, identifying, and disposing of activities involving telecommunications network fraud and supporting and helping behaviors using Vocu services in accordance with relevant regulations. When Vocarea discovers clues to suspected fraud illegal crimes or risk information, it will transfer them to relevant departments in accordance with relevant regulations and provide technical support and assistance for relevant departments to handle telecommunications network fraud cases and collect evidence in accordance with the law. Vocarea's audit records can serve as evidence of user violations. Vocarea has the right to delete illegal information, ban accounts, temporarily or permanently prohibit the use of this service, and has the right to pursue responsibility and demand compensation from users.

5.6 You should comply with the norms and requirements of applicable laws for you. If you engage in Internet services or value-added telecommunications business in mainland China, you should obtain corresponding licenses or perform filing according to national regulations and assume responsibility for the legality of your own website content and service content.

5.7 If you apply this service to your products, applications, and functions in mainland China, and your products, applications, and functions involve the application of new technologies such as deep learning and virtual reality, as a deep synthesis service provider, you should comply with relevant provisions of applicable laws such as the "Internet Information Service Algorithm Recommendation Management Regulations" and "Internet Information Service Deep Synthesis Management Regulations", including but not limited to:

(1) You should implement the main responsibility for information security, establish and improve management systems such as algorithm mechanism review, user registration, information content management, data security and personal information protection, minor protection, and employee education and training, and have safe and controllable technical guarantee measures adapted to the development of new technologies and new applications.

(2) You should formulate and publicize management rules and platform conventions, improve service agreements, prominently remind users (i.e., users of your products, applications, and functions, also deep synthesis service users) of information security obligations, and perform corresponding management responsibilities in accordance with laws and agreements.

(3) You should authenticate users' real identity information in accordance with the law. For users who do not undergo real identity information authentication, you may not provide them with information publishing services.

(4) You should strengthen the management of deep synthesis information content, and review users' input data and synthesis results through technical or manual methods; establish and improve feature libraries for identifying illegal and bad deep synthesis information content, improve library entry standards, rules, and procedures, and record and retain relevant network logs; take corresponding disposal measures on illegal and bad information in accordance with the law, and take disposal measures such as warnings, function restrictions, service suspension, and account closure on relevant users in accordance with laws and agreements.

(5) You should strengthen deep synthesis technology management, regularly review, evaluate, and verify algorithm mechanisms; provide tools such as models and templates with editing functions for biometric information such as voices or non-biometric information such as special objects and scenes that may involve national security and social public interests, and should conduct security assessments on your own to prevent information security risks.

(6) You should strengthen training data management, ensure that data processing is legal and legitimate, and take necessary measures to ensure data security. If training data contains data involving personal information, you should also comply with relevant provisions on personal information protection and must not illegally process personal information.

(7) You should add identifiers that do not affect user use through effective technical measures to deep synthesis information content produced by users using your products, applications, and functions, and retain log information in accordance with the law so that published and disseminated deep synthesis information content can be identified and traced by yourself.

(8) You should prominently mark synthesized audio content in obvious positions to avoid causing public confusion or misidentification.

(9) You should establish and improve rumor refutation mechanisms. When you discover that users use deep synthesis technology to produce, copy, publish, or disseminate false information, you should promptly take corresponding rumor refutation measures and report relevant information to cyberspace administration and other departments for filing.

(10) You should set up convenient and effective user appeal and public complaint and report entrances, publicize processing procedures and feedback time limits, and timely accept, process, and provide feedback on processing results.

(11) You should fulfill filing procedures within ten working days from the date of providing services in accordance with relevant provisions of the "Internet Information Service Algorithm Recommendation Management Regulations".

5.7.1 If you launch new products, new applications, or new functions with public opinion attributes or social mobilization capabilities based on new technologies such as deep learning and virtual reality in mainland China, or adjust and add relevant products, applications, and functions, you should conduct security assessments in accordance with relevant national regulations.

5.8 You should use Vocu services legally. You may not engage in illegal or criminal activities, nor may you use Vocu services to provide help or convenience for others' illegal or criminal activities. You may not engage in the following behaviors that endanger network security and network order:

(1) Engaging in activities that endanger network security such as illegally intruding into others' networks, interfering with others' normal network functions, and stealing network data;

(2) Providing programs and tools specifically for engaging in activities that endanger network security such as intruding into networks, interfering with normal network functions and protective measures, and stealing network data;

(3) Implementing telecommunications network fraud and other network illegal behaviors;

(4) Knowing that others are engaging in activities that endanger network security, telecommunications network fraud activities, and other network illegal behaviors, providing them with technical support, advertising promotion, payment settlement, and other help;

(5) Other behaviors that destroy Internet security and order.

5.9 You may not use Vocu services to endanger Vocarea's operational stability and security, nor infringe on others' legitimate rights and interests. You may not engage in the following behaviors:

(1) Implementing any behavior that changes or attempts to change the system configuration provided by Vocu services or destroys system security;

(2) Interfering or attempting to interfere with the normal operation of any Vocu product or any part or function in any way, or producing, publishing, or disseminating tools and methods for the above, etc.;

(3) Violating the operation regulations of networks, equipment, or services connected to Vocarea's network, implementing illegal or unauthorized access, misappropriation, interference, or monitoring;

(4) Using technical or other means to destroy or disturb the operation of Vocu services or others' use of Vocu services;

(5) Publishing and disseminating spam (SPAM) or implementing behaviors that infringe on others' intellectual property rights or any other legal rights and interests, such as "private servers" and "plug-ins";

(6) Using services provided by Vocu as virtual servers, illegal proxy servers (Proxy), and mail servers, or engaging in business activities such as DDoS protection and DNS protection without Vocarea's consent using services provided by Vocu;

(7) Your website and services or business suffer abnormal large traffic visits or unreasonable occupation of resources, frequent attacks (including but not limited to DDoS attacks), and you fail to take disposal measures in a timely manner, or fail to eliminate the impact according to Vocarea's requirements, thus adversely affecting the Vocu service platform or others;

(8) Using IP addresses, bandwidth, and other network access resources you obtained from Vocarea to operate IDC, ISP, and other businesses in mainland China;

(9) Other behaviors that Vocarea explicitly opposes or does not allow, such as conducting virtual currency "mining" behaviors.

5.10 You understand that Vocarea's various contact methods can also serve as complaint processing platforms or report platforms. You can submit complaints or reports to Vocarea through Vocarea's various contact methods, including but not limited to online customer service, Discord community, QQ groups, third-party customer service platforms, and email. After receiving your complaint or report, Vocarea will verify and process it according to specific circumstances.

5.11 When Vocarea discovers on its own or based on information from relevant departments or complaints from right holders that you may have behaviors that violate relevant laws and regulations or this Agreement, it has the right to require you to immediately delete or modify relevant content, or correct your own behavior. At the same time, Vocarea can report to competent departments your suspected illegal or criminal behavior. Furthermore, to block or screen harmful behaviors and protect the normal operation of Vocu services, Vocarea has the right to restrict or suspend the provision of all or part of Vocu services to you, and terminate the provision of Vocu services to you, and restrict and freeze your Vocu account.

Vocarea's taking the above measures results in your service being unavailable, business being suspended, data being cleared, and other consequences and losses, all of which shall be borne by you; if your behavior causes losses to Vocarea or third parties, you should compensate them. Vocarea reserves the right to pursue your other responsibilities according to laws, regulations, and this Agreement.

Article 6 User Business Data

6.1 Vocarea acknowledges that the user business data you upload, store, distribute, process, and otherwise process through Vocu services is your data, and you fully own your business data. You also understand that information and data generated and recorded by Vocarea due to your use of Vocu services, such as log information, metering and fee information, and service consultation information, Vocarea owns corresponding rights and interests.

6.2 You can perform corresponding data backups according to the importance of user business data. Vocu services may provide you with data backup functions or tools. If you use such functions or tools, you need to be responsible for executing backup operations. Vocarea only assumes responsibility within the scope of data backup services provided by law or agreement.

When you release services or delete user business data, your data in Vocu services or Vocarea data centers will be cleared. Vocarea will no longer continue to retain your business data and has no obligation to restore or return your business data. You have the obligation to operate carefully when performing data clearing actions to avoid misoperation risks.

6.3 When the Vocu service period expires or services terminate, you should clear or migrate your business data in a timely manner. You should complete data clearing or migration within the data retention period stipulated by service rules (if there is no agreement, it shall be subject to the reasonable period stated in the notification sent by Vocarea to you). Except as otherwise stipulated by laws, required by relevant departments, or otherwise agreed by both parties, Vocarea may delete user business data after the data retention period expires and no longer retain any of your business data.

6.4 You need to comply with applicable laws and regulations on data security and personal information protection when conducting data processing activities, and independently bear the responsibilities and consequences caused by violating applicable laws and regulations. If your business data contains personal information, you should ensure that you have obtained the consent of the personal information subject and have the right to transmit their personal information to Vocu for data processing.

6.4.1 You should collect data in legal and legitimate ways, and must not steal or obtain data through other illegal means; collect and use data within the purposes and scope stipulated by laws and regulations; data collection and processing comply with your agreement with relevant data subjects.

6.4.2 You should take corresponding technical measures and other necessary measures to ensure data security; you should strengthen risk monitoring, and immediately take remedial measures when discovering data security defects or vulnerabilities and other risks.

6.4.3 You should comply with relevant provisions of applicable laws and regulations on data security assessment, data entry and exit, and network security level protection, and fulfill corresponding legal obligations.

6.5 You understand and agree that to provide you with voice cloning related services, Vocu may collect, transmit, use, process, and store the voice of you and persons who authorize you to use their voice data through [your terminal device] to realize the functions of this service. For this purpose, you agree and authorize Vocu: (1) Obtain microphone permission of the terminal device; (2) Perform environmental noise detection; (3) Collect personal voice, content limited to reading designated text provided by this service and user custom text.

6.6 You understand and agree: Vocu legally provides you with technical capabilities for voice cloning services. All personal information including corpus data used for training personalized custom timbres that you collect, obtain, and provide to Vocu for using this service is processed independently by you as a personal information processor who legally collects and uses personal information (personal information under this service refers to voice audio you collect from information subjects and other types of personal information of information subjects). Legal collection and use of personal information is a necessary prerequisite for you to use this service. To legally use this service, you confirm that you have taken measures including but not limited to the following to ensure that you legally collect and use personal information: (1) Legally protect the legitimate rights and interests of information subjects (including but not limited to the right to know, the right to choose, etc.), adhere to the principles of legality, legitimacy, and necessity, and legally collect and use personal information of information subjects. (2) You have obtained the legal, full, and explicit consent of the information subject through privacy policies or other authorization forms (for sensitive personal information, you also need to obtain separate consent from the information subject). The authorization content should include the relevant personal information processing activities that are necessary for you to conduct this service according to these Terms of Service, specifically Vocu's corresponding personal information entrusted processing activities based on your commission on the basis of personal information you collect and upload to this service to provide you with this service. Vocu does not need to obtain authorization or permission from any other subject again. (3) Without the authorization of the information subject or after the information subject withdraws/terminates the authorization, you should stop using this service for the relevant information subject and delete the relevant information of the information subject in a timely manner. (4) Whether the personal information of the information subject is what you have already mastered before using this service, or what you collect and use due to using this service, it should comply with the requirements of laws and regulations and these Terms of Service. (5) As an independent personal information processor, you should have corresponding information security protection capabilities and fulfill information security guarantee obligations to information subjects. Vocu does not make any guarantees for your information security protection capabilities and data processing behaviors. (6) You should provide information subjects with easy-to-operate implementation mechanisms for realizing information subject rights such as viewing, copying, correcting, deleting their personal information, withdrawing or changing their authorization consent, and canceling their personal accounts. Vocu will provide you with necessary capability support within the scope achievable by this service. (7) Other measures that should be taken to legally protect the legitimate rights and interests of information subjects.

6.7 You understand and agree: To realize service purposes, Vocu follows the principles of legality, legitimacy, necessity, and integrity. Based on your commission, instructions, and needs and for the purpose of providing you with this service, Vocu's data processing activities (including personal information) will not exceed the scope of your instructions. You have the right to supervise Vocu's data processing behaviors.

6.8 If you fail to obtain the legal and effective consent and authorization of the information subject or your commission instructions violate the provisions of laws and regulations (including but not limited to the "Civil Code of the People's Republic of China", "Personal Information Protection Law of the People's Republic of China", "Cybersecurity Law of the People's Republic of China") or you use Vocu services for illegal business activities, Vocu has the right to immediately notify you and stop providing relevant services without assuming any responsibility. You shall bear the tort liability to information subjects and other legal responsibilities yourself.

6.9 The data processing location for voice cloning related services is within mainland China. Vocu will only retain your personal information and data for the shortest period necessary for the purpose of providing this service. Except for information that must be retained according to laws and regulations, Vocu will stop all data usage behaviors after the data processing period ends, or return relevant personal information (if any) to you or delete all such personal information according to your instructions. If laws and regulations do not allow Vocu to delete such personal information, Vocu will not use this personal information for any purposes other than your commission and instructions. If it is technically difficult to delete personal information, Vocu will stop processing except for storage and taking necessary security protection measures.

6.10 You should adopt the principles of prudence, rationality, and legality to take necessary measures to protect your own information, including but not limited to improving internal management norms, necessary security protection technologies, and being cautious in cooperating with third parties.

6.11 Vocu has the right to take appropriate measures to verify and check whether you have fulfilled the corresponding obligations stipulated in the usage rules and data processing requirements in these Terms of Service. You should provide necessary assistance and cooperation for such verification and checks (including but not limited to uploading legality authorization certificates related to audio data, etc.). Regardless of whether Vocu has taken verification and check measures, and regardless of the verification and check conclusions, it does not affect your bearing of the above guarantee obligations and responsibilities. If you fail to fulfill the corresponding obligations stipulated in the usage rules in these Terms of Service or there are circumstances that violate the provisions of laws and regulations, Vocu has the right to immediately take measures based on its own reasonable judgment unilaterally, including but not limited to deleting relevant information and data, suspending services, freezing or canceling your account, and does not assume any responsibility. You shall bear the tort legal responsibilities to information subjects and other legal responsibilities yourself. If Vocu suffers losses due to processing information subject information (including but not limited to compensation and/or compensation to information subjects and other third parties, administrative penalties, loss of goodwill, etc.), you should compensate Vocu for all losses.

6.12 Vocarea protects customer data stored in Vocarea data centers according to applicable laws and assumes corresponding security guarantee obligations for user business data.

Except as otherwise stipulated by laws and regulations or required to execute your service requirements, Vocarea will not make any unauthorized use and disclosure of your business data without your consent.

Article 7 Intellectual Property Rights

7.1 The intellectual property rights of any materials, technology, or technical support, software, services, etc., provided by one party to the other under this Agreement belong to the providing party or its legal rights holder; except for this, unless the providing party or legal rights holder expressly agrees, the other party has no right to copy, disseminate, transfer, license, or provide others with the use of the above intellectual property rights.

7.2 Unless otherwise noted, the intellectual property rights of content provided by Vocarea in various services, including but not limited to software, technology, programs, algorithms, models (including standard models and custom models), codes, API lists, technical documents, developer tools, web pages, text, images, audio, video, charts, layout design, etc., belong to Vocarea. You only have the right to use according to these Terms of Service and must not harm Vocarea's intellectual property rights and interests in any way; except with Vocarea's express consent, you have no right to copy, disseminate, transfer, license, or provide others with the use of the above content and its related intellectual property rights. You also may not crack, perform reverse engineering, decompile, disassemble, or otherwise attempt to discover source code or circumvent any technical restrictions of software, systems, etc., provided by Vocarea.

7.3 You should ensure that any content you provide, publish, upload, and process during your use of Vocarea's various services and the behavior itself (including but not limited to software, technology, programs, web pages, text, images, images, audio, video, electronic documents, other data, etc.) are either original to you or have obtained legal authorization (and including sub-authorization). You further warrant that the foregoing content shall not contain any content that violates applicable laws or infringes on the legitimate rights and interests of third parties (including but not limited to voice rights, intellectual property rights, and legitimate rights and interests of personal information, hereinafter the same), and you will not use this service to infringe on the legitimate rights and interests of third parties.

7.4 You understand and agree that the intellectual property rights of timbres (including standard target timbres and custom cloning timbres) provided by Vocu to you belong to Vocarea. Depending on the service content you choose, you enjoy different rights to timbres: (1) If you choose to use Vocu standard target timbres to synthesize audio, you only have the right to use according to these Terms of Service and must not harm Vocu's legitimate rights and interests in any way; (2) If you choose to provide timbre corpus data to Vocu to train custom timbres yourself, you have the right to use the custom timbres. You have the right to decide whether to authorize Vocu to use them according to your own situation, and determine it by signing a separate agreement with both parties. Vocu will only use (including licensing third parties to use) the custom timbres after obtaining your written explicit authorization and consent.

7.5 You have the right to use audio content synthesized by this service, but you should judge the synthesized audio content yourself and bear all risks and legal responsibilities arising from the use of such content, including all risks arising from reliance on the legality, non-infringement, correctness, accuracy, completeness, practicality of synthesized audio content, or meeting specific purposes. Vocu cannot and will not be responsible for any loss or damage caused to you by the foregoing risks.

7.6 Trademark rights, copyrights, or other intellectual property rights enjoyed by each party remain solely owned by each party and will not be transferred to the other party or jointly owned by both parties due to the signing or performance of these Terms of Service.

7.7 Vocarea reserves intellectual property rights and other rights and interests in service results and service derivatives under this Agreement; except as otherwise explicitly stipulated in this Agreement, nothing in this Agreement shall be interpreted as granting you intellectual property rights and other rights and interests in the foregoing service results and service derivatives.

7.8 Either party should respect the other party's and third parties' intellectual property rights. If any third party files a lawsuit or claims against the other party on the grounds that one party has infringed on its intellectual property rights or other legitimate rights and interests, the responsible party should independently handle related disputes, compensate the other party's direct economic losses, and exempt the other party from liability.

7.9 If a third party claims against you alleging that your behavior of obtaining and using Vocu services according to this Agreement infringes on the intellectual property rights of right holders, or Vocarea believes that such claims may be raised, Vocarea will decide on its own: (a) Obtain the right for you to continue using applicable Vocu services; (b) Modify Vocu services, or replace original services with non-infringing software or services that will not seriously damage service functions; or (c) If neither of the above options is commercially reasonable, terminate the applicable order and refund you the fees you prepaid to Vocarea for the services involved in the claim (or possible claim) in proportion.

Vocarea will provide you with available necessary and reasonable information and assistance for settlement or defense, and assume corresponding compensation responsibilities to you for damages attributable to Vocarea's reasons. However, for claims raised by third parties in the following circumstances, you should defend yourself and pay compensation for any adverse final judgment or settlement: (a) You use technology or software or software improvements not provided by Vocarea; (b) Technology or software or software improvements developed independently by you; (c) Software or technology combined or changed by you to Vocu products and other third-party software or technology; (d) Services or products provided by Vocarea according to your special requirements or specified to meet specific specifications or requirements; (e) Responsibilities arising from you not complying with or executing Vocu service rules and related notifications.

Article 8 Confidential Information

8.1 For the purposes of this Agreement, you and Vocarea have provided or will provide or disclose certain confidential information to both parties. Among them, the party disclosing confidential information is the "disclosing party", and the party receiving confidential information is the "receiving party".

8.2 "Confidential information" refers to non-public information, information, data, materials, etc., held by the disclosing party related to its business, operations, technology, rights, and other matters, including but not limited to business plans, business data, knowledge and information related to technology, ideas, concepts, plans, provided items or supplier information, user information, personnel information, business plans, service prices and discounts, financial status, etc.

8.3 For information the receiving party learns from the disclosing party, if it is marked or can reasonably be recognized as belonging to the disclosing party's confidential information, the receiving party must keep the disclosing party's confidential information confidential and may not disclose it to third parties or use it for purposes other than this Agreement in any way without the disclosing party's written consent. The receiving party should treat the disclosing party's confidential information with the same degree of care as it treats its own confidential information (and no less than reasonable prudent obligations).

8.4 Despite the foregoing agreement, information meeting any of the following circumstances is not deemed confidential information:

(1) Information that the receiving party possessed through legal channels or methods before the disclosing party disclosed it to it;

(2) The information has already become part of the public domain, or the information is disclosed without the receiving party violating this Agreement;

(3) Information that the receiving party legally learns from other third parties with the right to disclose information and is not subject to confidentiality obligations;

(4) Information that is independently obtained or developed by the receiving party without using or referring to any of the disclosing party's confidential information.

8.5 If the receiving party needs to legally disclose the disclosing party's confidential information based on the requirements of laws and regulations or regulatory authorities, it will not be deemed a violation of this Agreement, but the receiving party should notify the disclosing party as soon as possible within the scope permitted by law. At the same time, the receiving party should strive to help the disclosing party effectively limit the disclosure scope of the confidential information and protect the legitimate rights and interests of the disclosing party.

8.6 The confidentiality obligations of both parties shall continue to be valid during the validity period of this Agreement and after the expiration of the period until the relevant information no longer has confidentiality significance.

8.7 Once a confidential information leakage incident occurs, both parties should cooperate to take all reasonable measures to avoid or reduce the occurrence of damage consequences; if the receiving party violates confidentiality obligations and causes losses to the disclosing party, the receiving party should compensate for the direct economic losses caused to the disclosing party.

Article 9 Export Control and Sanctions Law Compliance

9.1 Each party undertakes to comply with the export control laws and regulations of the People's Republic of China, and on this premise, comply with all economic and trade sanctions and export control laws and regulations applicable to this Agreement (the foregoing laws and regulations and sanctions are collectively referred to as "applicable export control laws"). You undertake not to use products or services provided by Vocarea for purposes prohibited by applicable export control laws. Without permission from national export control management departments or relevant government departments, you, and individuals or entities you authorize to use products or services provided by Vocarea, may not provide technology, software, or services that are controlled items to individuals or organizations listed on control lists and other prohibited or restricted transaction lists in a manner that violates applicable export control laws through products or services provided by Vocarea, or in any way cause Vocarea to violate applicable export control laws.

Article 10 Liability for Breach of Contract

10.1 The party that violates the agreement of this Agreement should assume liability for breach of contract according to this Agreement and relevant legal provisions.

10.2 You should ensure that any materials submitted to Vocarea, use of Vocarea's services, and results produced by using Vocarea's services have not infringed on any third party's legitimate rights and interests. You agree that if any third party makes any claim or request to Vocarea or its affiliated companies due to your own violations, violations of this Agreement, or your infringement on any rights of others, or if Vocarea and its affiliated companies suffer any losses as a result, you agree to fully compensate. At Vocarea's request, you must defend on behalf of Vocarea and exempt Vocarea from the above compensation. During this process, Vocarea should promptly provide you with written notification from third parties and provide available necessary and reasonable information and assistance for your settlement or defense. Your settlement with third parties regarding the above claims or requests shall not impose any burdens on Vocarea or harm Vocarea's rights and interests.

10.3 Under any circumstances, Vocarea shall not be liable for any indirect, incidental, special, or punitive damages and compensation, such as loss of profits, loss of opportunities, loss or damage of reputation/goodwill, etc.

Vocarea's liability for loss compensation under this Agreement shall not exceed the total amount of service fees you have paid for the service in the past 12 months at the time the damage occurred.

Article 11 Force Majeure and Exemption

11.1 Force majeure refers to circumstances that the parties to the agreement cannot foresee and whose occurrence and consequences cannot be overcome and avoided, including but not limited to: natural disasters such as floods, hail, tsunamis, typhoons, droughts, and fires; government actions such as policies, laws, regulations promulgated or adjusted or changed by government authorities and new behavioral measures taken that result in the agreement being unable to be performed; abnormal social phenomena such as riots, diseases, wars, strikes (not including internal labor disputes of each party), etc.; other events that cannot be foreseen, cannot be overcome, and cannot be avoided that have a significant impact on one or all parties.

11.2 When force majeure causes any party (the "affected party") to be unable to perform all or part of its obligations under this Agreement, it shall not be deemed a breach of contract by the affected party. The affected party shall not be liable for any damage, loss, or increased costs suffered by the other party caused by force majeure failing to perform or delaying performance of obligations under this Agreement.

11.3 After encountering force majeure, the affected party should take appropriate measures to reduce or eliminate the impact of force majeure and should resume performance of obligations affected by force majeure as soon as possible within the possible scope. At the same time, the affected party should immediately notify the other party and should provide necessary and reasonable supporting documents to the other party within [15] days after the occurrence of force majeure, and explain the reasons for failing to perform or delaying performance of all or part of the obligations.

11.4 If force majeure causes the affected party to be unable to perform all or part of its obligations under this Agreement for more than [60] days continuously, both parties should negotiate to determine the conditions for continuing to perform this Agreement or terminate this Agreement. If the parties cannot reach an agreement on the conditions for continuing to perform this Agreement within [30] days after starting negotiations, either party may immediately send a termination notice to the other party.

11.5 You understand that, in view of the characteristics of the Internet and cloud services, service abnormalities caused by the following circumstances are not Vocarea's breach of contract. Service abnormalities refer to unplanned service interruptions or suspensions, failure to provide services according to promised service standards, failure to meet users' most basic service needs, and other abnormal circumstances where service effectiveness is reduced.

(a) Changes in basic telecommunications resources. Including but not limited to telecommunications department technical adjustments, telecommunications/power departments installing, transforming, and maintaining telecommunications networks/power resources, telecommunications/power lines being damaged;

(b) Control behaviors of government competent departments and operators;

(c) Congestion of public networks, decreased operational efficiency, or hacker behaviors;

(d) Other circumstances not caused by Vocarea's fault that Vocarea cannot control or reasonably foresee.

11.6 You understand that many services of Vocu are synthesized based on the content you input. If synthesized content causes you to question or feel uncomfortable, you are welcome to provide feedback to Vocu through various customer service channels at any time. Vocu will attach great importance to your opinions and take timely and effective processing measures, and express sincere thanks to you. However, if you publicly disseminate synthesized sensitive content or unreasonable and ambiguous content, the resulting infringement, disputes, and losses shall be borne by you, and Vocu will not be responsible for this.

11.7 You should be responsible for your use, processing, sharing, and other behaviors of various services or content provided by Vocu based on this Agreement (including but not limited to data generated by services). You should judge the content provided by Vocu yourself and bear all risks arising from the use of such content, including all risks arising from reliance on the correctness, accuracy, completeness, applicability, legality, non-infringement, practicality of Vocu-generated data, or meeting specific purposes. Vocu cannot and will not be responsible for any loss or damage caused to you by the foregoing risks.

11.8 If you use Vocu services through methods not authorized by Vocarea, or if you operate improperly or incorrectly, or if software, hardware equipment, systems, or communication lines you manage and maintain fail, resulting in your Vocu services not being able to be used normally and causing other derivative damages, you need to bear the responsibility yourself, and Vocarea does not need to bear responsibility for this.

Article 12 Notification and Delivery

12.1 Vocarea may send you various notices and information related to Vocu services such as business notifications, service tips, bill information, payment/renewal notifications, verification messages, marketing information, service rule updates, and violation handling through one or more of the following methods: web announcements, system notifications, in-site messages, emails, text messages, dedicated service communication tools, and letters. The foregoing notices and information are deemed to have been delivered in the following situations:

(1) For delivery by special messenger, it is deemed to have been delivered when the recipient signs for it.

(2) For publication in the form of web announcements, etc., it becomes effective upon publication (unless otherwise stated).

(3) For sending in electronic form, including system notifications, in-site messages, emails, text messages, dedicated service communication tools, etc., it is deemed to have been delivered after successful sending.

(4) For delivery by courier company with prepaid postage or registered mail, it is deemed to have been delivered on the 3rd day after mailing.

If the delivery time is a legal holiday, the first working day after delivery shall be the delivery date.

12.2 To enable you to receive Vocarea's notifications and information in a timely manner, Vocarea may send you notifications and information through multiple methods. At the same time, Vocarea also provides you with notification and information subscription tools. You can choose to use or close certain notification methods and certain types of information according to your own needs. If you choose to close receiving certain notifications and information, you cannot claim that these notifications and information are ineffective to you because you have not subscribed to that type of notification and information.

12.3 You should send notifications to Vocarea according to Vocarea's contact information published on Vocarea's relevant product or service official websites. If you have a dedicated customer manager or customer service representative, you can also make requests to Vocarea through them. If you fail to notify Vocarea according to the agreed methods and channels, your notification may not be delivered to Vocarea or may be delayed in being delivered to Vocarea.

Article 13 Agreement Updates

13.1 Based on the timeliness, complexity, high efficiency, and other characteristics of network services and responding to regulatory requirements and policy norms and other reasons, you agree that Vocarea may adjust this Agreement and Vocarea's related service rules and announce them through one or more of the following methods: website announcements, email notifications, text message notifications, system messages, in-site messages, etc. If you continue to use Vocu services after adjustments, it means that you have fully read, understood, and accepted the revised content and will also follow the revised content.

Article 14 Applicable Law and Dispute Resolution

14.1 This Agreement is signed in the Hong Kong Special Administrative Region of the People's Republic of China.

14.2 The establishment, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall apply to the laws and regulations of mainland China and Hong Kong.

14.3 Unless otherwise stipulated by the context of this Agreement, the terms in this Agreement apply to the following definitions: (1) "User" refers to end users including you who use this service. (2) "Affiliated company" refers to an entity controlled by one party, an entity that controls one party, and an entity that is controlled by the same entity as one party; "control" here refers to the power of one entity to dominate the main business behaviors or activities of another entity. The formation of this power can be based on equity, voting rights, and other relationships generally considered to have dominant power or significant influence. (3) "Use" of this service refers to behaviors including but not limited to installation, access, display, operation, trial use, use, etc. (4) "Content" refers to information, materials, and content in various forms such as data, text, sound, images, videos, files, and software. (5) "Business data" refers to all data and content that users collect, transmit, store, and process using this service, including but not limited to all text, sound, images, or video files, etc. (6) "Generated data" refers to relevant data generated by Vocu using algorithm capabilities based on your requirements and instructions. (7) "Force majeure event" refers to objective circumstances that cannot be foreseen, avoided, and overcome, including but not limited to natural disasters, government actions, promulgation or adjustment of laws, strikes (except for internal labor disputes of either party), turmoil, etc.

14.4 For disputes arising from this Agreement, both parties should first resolve them through negotiation; if both parties fail to resolve them through negotiation, either party may file a lawsuit to the court where Vocarea is located.

Article 15 Others

15.1 Considering the services Vocarea provides to you, you authorize Vocarea to use your name, trademarks, and other commercial identifiers as well as projects under this Agreement as successful cases in the process of information display, market promotion, and business opportunity negotiations, and display them to potential customers, but Vocarea may not violate the agreements in this Agreement regarding intellectual property rights and confidentiality.

15.2 Unless otherwise stated, all "days" in the text and annexes of this Agreement are calendar days, and settlement currency is Hong Kong dollars, which can be exchanged through other currencies at real-time exchange rates for transactions.

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